Short-Term Support Center Office Assistant

The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in more than 100 locations across multiple states.

OUR PURPOSE: IGNITING YOUR ORIGINALITY.

OUR VISION: TO BE THE CHOICE FOR ALL WHO CRAVE DAMN GOOD FOOD AND TO EXPRESS THEIR AUTHENTIC SPIRIT.

OUR MISSION: PASSIONATE PEOPLE CRAFTING CRAVEABLE FOOD AND WELCOMING VIBES.

OUR MOTTO: THE DEVIL IS IN THE DETAILS.

Here's what we need:

The Office Assistant serves as the face of our Support Center in Austin, TX, offering a warm welcome to guests and team members alike. This role is responsible for managing incoming calls, coordinating with various departments, and ensuring the front desk area represents our brand. With an eye for hospitality, this role assists in day-to-day administrative tasks, ensuring efficient operations within the office.

What you'll be doing:

• Guest Experience: You'll be the primary contact in the reception area, ensuring all visitors are greeted with a friendly and warm experience.
• Communication Management: You'll direct incoming calls to the right departments and distribute mail deliveries promptly.
• Facility Controls: You'll monitor and manage guest and vendor entries, ensuring the safety and security of the office.
• Office Event & Meeting Support: You'll assist in setting up and breaking down in-house meetings/events, manage meal and beverage services, and ensure spaces are cleaned up afterward.
• General Office Support: You'll offer support to staff by managing office supplies, snacks, and storage areas.
• Daily Opening/Closing Routine: You'll handle the opening and closing routines for shared spaces, including ensuring cleanliness of the kitchen and restrooms.
• Facilities Coordination: You'll collaborate with the facilities team and 3rd party vendors to ensure Support Center maintenance, space planning, and infrastructure adjustments are handled smoothly.
• Additional Support: You'll perform additional duties as assigned.

How you'll do it:

• Adaptability: You'll adjust to new tasks or processes quickly when office needs change.
• Detail-Oriented: You complete assigned duties thoroughly and correctly.
• Multi-tasking: You'll manage multiple tasks efficiently.
• Interpersonal Skills: You'll engage and interact positively with all guests and team members, representing the Torchy's brand.
• Proactiveness: You'll anticipate needs and take action, even without specific directions.

QUE-SO…here's what you'll need:

Minimum Qualifications

• 2+ years of general work experience
• Strong written and verbal communication skills
• Available to work an 8:30 am - 4:30 pm M-F onsite schedule with flexibility to come in early or stay late for events. The expected time frame of this position is 6 weeks.

Preferred Qualifications

• Previous experience as a receptionist or similar role
• Proficient with Microsoft Office

Activities

• The following physical activities are necessary to perform one or more essential functions of this position:
• Lifts and move objects up to 25lbs
• Sits and stands for long periods of time in the reception area
• Climbs and descends ladders
• Communicates effectively in person or by using telecommunications equipment
• Creates documents, reports, etc., using a writing instrument or electronic device
• Moves about to accomplish tasks or moving from one worksite to another
• Repeats motions that may include hands, wrists, and/or fingers

Travel

• Travel is not required for this role