Showroom Sales Specialist
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Overview
Job Description
Mill Creek Lumber & Supply Company, a trusted leader in the building materials industry since 1934, proudly serves homeowners, builders, contractors, architects, and designers with high-quality products and exceptional service. Our showroom features a wide selection of building materials and finish products that help customers bring their projects to life, from remodels and custom homes to light commercial work.
At Mill Creek, our team-driven culture, deep industry expertise, and commitment to customer success set us apart. We are seeking a motivated, customer-focused Showroom Sales Specialist to deliver an outstanding showroom experience while supporting the continued growth of our company.
The Showroom Sales Specialist is responsible for assisting customers in the showroom by identifying project needs, recommending appropriate products, and providing accurate quotes and order support. This role serves as a key point of contact for customers throughout the sales process, ensuring a professional, efficient, and positive experience from initial consultation through order completion.
Key Responsibilities
Sales & Customer Service
- Greet and assist showroom customers in a professional and welcoming manner
- Identify customer needs and recommend appropriate products and solutions
- Build and maintain strong relationships with homeowners, contractors, builders, and design professionals
- Follow up on quotes, leads, and open orders to drive sales and customer satisfaction
Product Knowledge
- Develop and maintain working knowledge of building materials, finish products, and vendor offerings
- Clearly explain product features, benefits, lead times, and installation considerations
- Stay current on product updates, new offerings, and industry trends
Quoting & Order Processing
- Prepare accurate quotes, take-offs, and special orders
- Verify measurements, pricing, specifications, and lead times prior to order placement
- Enter and manage orders within internal systems
- Coordinate with internal teams and vendors to ensure timely delivery
Showroom Maintenance
- Maintain a clean, organized, and visually appealing showroom
- Assist with merchandising, displays, and sample organization
- Represent the Mill Creek brand with professionalism and attention to detail
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