Site Automation Lead

Fulfil is redefining the grocery supply chain through advanced robotics and automation. Backed by world-class investors and led by a seasoned team, we are hiring a Site Automation Lead to provide operational coverage for our automated high speed grocery fulfillment system. In this role, you'll serve as the bridge between partner operations, maintenance, and Fulfil engineering - ensuring safe, reliable, high-performance system operation.

Unique opportunity: Pre-launch, take part in site deployment, from bring-up and commissioning, through partner handover and site acceptance testing, into full production.

Requirements: Open availability from mid-January through mid-June, with a standardized production schedule in place by summer 2026.

What You'll Do

System Monitoring & First-Level Diagnostics

• Monitor daytime performance and conduct health checks of Fulfil's robotic automation systems.
• Perform Tier-1 troubleshooting; triage issues, complete minor interventions as needed (e.g., sensor checks, part swaps, clearing obstructions), and support investigations and post-mortems.

Support maintenance by documenting issues clearly and handing off higher-complexity work.

Operational Leadership

• Act as the on-call technical and operational escalation point for partner teams.
• Make real-time decisions that balance system uptime, safety, and production needs.
• Track and report reliability metrics to contribute toward achieving uptime goals.
• Ensure a safe operating environment through routine audits and adherence to procedures.
• Own scheduling, team coordination, site preparedness, and operator skill development.
• Maintain and update operational documentation for production processes and human-machine interaction.
• Accountable for weekly ticket management and reporting of site performance.

Cross-Functional Collaboration

• Communicate system behaviors and findings to robotics, firmware, software, and product engineering teams.
• Participate in structured testing, validation, and rollout of new features and hardware.
• Contribute to root-cause investigations and provide actionable feedback to engineering.
• Help refine operating procedures and support continuous improvement initiatives.
• Provide steady, high-confidence technical support to onsite partner operators.

What We're Looking For

Experience in robotics, automation, industrial equipment, technical field support, or similar environments.

• Strong mechanical/electrical aptitude and comfort working hands-on with hardware.
• Safety first mentality, adhering to OSHA guidelines while prioritizing a safe work environment.
• Clear communicator with ability to explain complex system behavior simply.
• Calm, detail-oriented decision-maker who performs well under pressure.
• Comfortable using dashboards, logs, and diagnostic tools; experience with metric reporting.
• Reliable, self-motivated, and able to operate with a high degree of ownership.
• Flexible schedule - preference for candidates with open availability.

Bonus Experience (Not Required)

• Exposure to warehouse automation, robotics platforms, PLCs, or industrial systems.
• Familiarity with Linux, telemetry tools, firmware process flows, or diagnostics.
• Experience supporting deployments, pilots, commissioning, or on-call rotations.
• Experience with tools like Slack, Jira, Excel, or digital workflow platforms.

What You'll Get

• Early-stage exposure to a fast-scaling robotics company.
• Salary + equity in a mission-driven organization.
• Full medical, dental, vision, and 401(k) benefits.
• The salary range for this position is $60,000 - $65,000 plus stock and benefits. Pay within the range is based on candidate experience, job-specific skills, education, and work location.
• A supportive, high-ownership operational culture.
• Opportunities to work closely with engineering and help shape a live automation system.