[Spanish Bilingual] Site Manager

[Position]Site Manager[About Our Client]A Leading Logistics Company[Job Summary]The Site Manager is the senior operational leader responsible for the performance and execution of a specific warehouse facility.This role oversees all onsite teams, ensures process compliance, and drives continuous improvement to meet service level targets and customer expectations.[Job Description]Inbound Order Managemento Oversee inbound dock scheduling and labor planning.o Ensure timely receiving, accuracy, and put?away performance.o Escalate or resolve receiving exceptions with urgency.? Outbound Order Managemento Plan and monitor outbound waves and labor assignments.o Ensure damage?free handling and SLA compliance.o Escalate surges, delays, or capacity issues proactively.? Inventory Managemento Approve adjustments and root cause investigations.o Monitor and enforce inventory accuracy and SOP compliance.o Coordinate cycle counts, audits, and inventory variance reporting.

QA/QCo Implement and audit QA/QC checklists and procedures.o Lead corrective actions on high defect rates or repeat issues.o Train staff on handling and client quality standards.? Staffing / Temp Managemento Forecast labor requirements and request temporary staff as needed.o Manage daily staffing schedules and address coverage issues.o Track temp performance and report discrepancies to senior management.? Support Ticket Managemento Monitor warehouse?related ticket flow and team responsiveness.o Escalate urgent issues and ensure resolution timelines are met.o Audit resolution quality and contribute to trend analysis.? Shipping & Deliveryo Oversee dock operations and pickup scheduling.o Coordinate with carriers on last?mile delivery issues.o Investigate and document failed deliveries or damage trends.? Documentation & Complianceo Ensure all outbound shipments have accurate labels and documentation.o Train staff on client and regulatory specific documentation SOPs.o Conduct spot audits for compliance and document control.

Billing & Invoicingo Approve manual logs and confirm service task completion for billing.o Review billing inputs for accuracy before submission to management.o Investigate and escalate billing discrepancies.? Collectionso Provide supporting documentation for warehouse?related charge disputes.o Assist CSS/CSM in operational justification for billed services.? Customer Onboarding & SOP Alignmento Ensure warehouse team readiness and training for new SOPs.o Validate operational feasibility of onboarding procedures.o Support pilot runs and provide feedback to CSS/CSM.? Relationship Managemento Represent operations in client calls and warehouse visits.o Bridge floor?level execution with client expectations.o Foster ownership and accountability within the team for customer solutions/success.[Qualifications]10+ years of warehouse management experience, with 5+ in a leadership capacity.? Proven ability to lead diverse teams and execute high?volume operations.? Strong understanding of WMS systems, inventory controls, and fulfillment metrics.? Excellent leadership, communication, and process development skills.? Ability to work in a fast?paced environment and manage workflow interruptions.? Bilingual in Spanish and English is mandatory; Korean fluency is highly preferred[What's On Offer]Health, Dental, Vision Insurance- Generous PTO- 401(K) with Company Match- Free Daily Lunch Catering- Continuous Education plan available- Certification Recognition Program- Fitness Center Membership Subsidy Program