Social Services Assistant
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Job Description
Social Services Assistant (SSA)
Orchard Post Acute - Fresno, CA
Status: On-site • Day Shift (some evenings/weekends as needed)
About the Role
The Social Services Assistant supports residents and families with admissions, care planning, psychosocial needs, and safe discharges-partnering closely with Nursing, Therapy, Activities, Business Office, and the Social Services Director to promote dignity, autonomy, and quality of life.
Key Responsibilities
Assist with admissions, transfers, and discharges; help coordinate care transitions and transportation.
Participate in resident assessments (MDS/CAAs input), care planning, and timely care plan updates.
Provide and document medically related social services to help each resident attain/maintain highest practicable well-being.
Conduct supportive visits; monitor mood/behavior, grief/loss, adjustment, and family dynamics; escalate concerns appropriately.
Educate residents/families on rights, advance directives, community resources, and payer programs (Medicare/Medi-Cal, VA, etc.).
Maintain accurate, timely notes (progress notes, assessments, care plan entries, discharge summaries) per facility policy and regulations.
Coordinate/facilitate care conferences; communicate effectively with IDT members and external providers.
Support grievance resolution; uphold resident rights, privacy/HIPAA, and customer service standards.
Assist with audits, survey readiness, QAPI initiatives, and in-services as directed.
Qualifications
High school diploma or GED required; AA/BA in Social Work, Human Services, Psychology, or related field preferred.
SNF/LTC experience preferred; knowledge of OBRA, resident rights, and discharge planning a plus.
Strong communication, empathy, organization, and documentation skills; ability to manage multiple priorities.
Basic computer proficiency; PointClickCare (PCC) experience preferred.
Bilingual English/Spanish highly helpful for resident/family support in our community.
Physical/Work Requirements
Frequent walking/standing; occasional lifting up to 25 lbs; ability to assist during transfers/events as needed.
Works in resident care areas and office settings; occasional evenings/weekends for family meetings or care needs.
Note: This description reflects core duties and may change based on resident and facility needs.
Why Orchard Post Acute
Supportive leadership, collaborative team culture, growth opportunities, and the chance to make a daily difference in residents' lives.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.