Social Services Assistant

Come join our awesome team as a Social Worker Assistant at the Senior Community Care of Northern Kentucky Program of All Inclusive Care for the Elderly (PACE). With great benefits and a positive work environment you will love it here!

Senior CommUnity Care of Northern Kentucky PACE is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.

Job Highlights:

• 403(b) Retirement Plan;
• Career scholarships;
• Quality training, continuing career education and leadership programs;
• Medical, Dental and Vision Insurance;
• Paid Time Off (Vacation, Holiday & Sick Days).

About the job:

Pay: $17.69 - $21.61 Based on experience.

Schedule: Monday-Friday 8:00 AM-5:00 PM, occasional evenings and/or weekends possible.

The Social Worker Assistant is to support the Social Work Department in the care and treatment of participants entrusted to the PACE Program and to attain or maintain the highest practicable physical, mental and psycho-social well-being of each participant. To serve as a liaison and role model to the community for PACE. Represents the Social Work Department, other care center staff, interdisciplinary team members and the facility as a whole to the community. Upholds the values and mission of Volunteers of America National Services to peers and the public. Customers include PACE participants and their families, local healthcare professionals who work with PACE and staff, and the PACE program staff managers.

Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Licensed where applicable by the State; State requirements may dictate supervision and degree type.
• Bachelor’s degree in Social Work or related degree in social sciences preferred, High school diploma or equivalent education required;
• Knowledge of long-term health care and public health settings and familiarity with Federal and State regulations and requirements for long-term care.
• Excellent interpersonal communication and phone skills; ability to prepare written assessments and correspondence; ability to read and interpret rules and regulations.
• Ability and willingness to work in various locations, for planned activities or special events, family meetings and conferences, admission calls, admissions and tours.

Preferred Experience:

• Bachelor’s degree in Social Work or related degree in social sciences.
• Minimum of one year experience in a long-term healthcare setting.
• Bilingual

Essentials: 

• Receives referrals from Social Workers or other PACE Interdisciplinary Team (IDT) members when participant resource needs are identified.
• Meets with participants, families, IDT and other community members to coordinate referrals for participants to access resources in the community.
• Assists participants with completing paperwork and gathering necessary documents to complete resource applications.
• Implements case management or other Social Work interventions as assessed and delegated by Master’s Level Social Worker (MSWCSW). Works in tandem with MSW to ensure interventions are provided within scope of practice and to meet the psychosocial needs of the PACE participants.
• Assists as needed the Center Director or Social Worker with coordinating invitation of Participants, Families and/or IDT members for Participant Care Conferences.
• May assist IDT with review of partnership agreement and to ensure participant agreement with PACE Care Plan. Will ensure Annual Packet is completed with each participant on an annual basis.
• Initiates reporting and documentation in the medical record. Maintains accurate and appropriate social service documentation in the electronic medical record.
• Develops and promotes the department through marketing efforts throughout the professional and social community. Maintains a current Community Resource and Advocacy Agency File.
•  Visits referral agencies to share information about PACE and how SW Assistant may support participants with referrals. Gathers information from referral agencies to understand how referrals are made and any supportive documents necessary for participants to qualify for services from referral agencies.
• Provides community resource information to participants and families relating to housing, food assistance, utility assistance, legal aide and other social or behavioral health resources as indicated.
• Serves on committees as required by Center Director or Executive Director.
• Advises the Center Director and/or Social Workers of problems or concerns of participants or their family members; provides resources or referrals as requested. Keeps IDT apprised of any significant changes to the participants’ health or condition that may affect ability to live safely in the community.
• Works with Social Services Department, QA and Compliance to assist development of statistics for operation of department.
• Assists with education to participants, families, staff, etc. on topics such as bill of rights, feedback and appeals process.
• Assist with and coordinates information and referral for participants which may involve completions of forms and applications.
• Attends required in-services and completes assigned online modules.
• Performs other duties or special assignments as directed by the Center Director.

In our 2025 Great Place to Work survey, employees said their work has a special meaning: this is not “just a job”.

At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations’ shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.

Create happiness for those who need it. Join us today!