Software Engineering Manager, Account Services

About The Team

The Service Monetization team is responsible for building, maintaining, and securing systems that manage subscriptions for millions of Crunchyroll fans around the world. We are directly tied to many streams of revenue and pride ourselves on quality code, service reliability, and teamwork. Our daily work includes building features for subscription management, customer incentives, integration with a variety of payment providers, fraud detection, and maintaining compliance of our systems. Our services enable millions of subscriptions and process millions of payments in a secure, distributed, and scalable environment that is constantly evolving to meet the needs of both our fans and our business!

We are a diverse group of individuals. We represent the whole spectrum of enthusiasm for anime and have more interests outside the anime realm. Most of all, we are inclusive and welcome all. Come join us and be a part of an important part of the Crunchyroll family.

About the Role

In the Software Engineering Manager, Account Services position you will:

• Lead the Account Services Team responsible for building and maintaining account services at massive, multi-million user scale.
• Oversee the development and operation of secure, reliable-sign-up, login, and profile management services-the "front door" to our ecosystem.
• Ensure seamless user experiences across multiple platforms, including web, mobile, living room devices, and game consoles.
• Drive technical excellence, scalability, and security in all account-related services to support our fans worldwide.

You will report to the VP of Service Monetization. This is a hybrid position based 3 days a week in our Los Angeles or San Francisco offices.

About You:

We get excited about candidates, like you, because:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 10+ years of engineering in building cloud-native applications, with a strong focus on backend development and microservices architecture.
• 3+ years of experience in managing engineering teams
• Proficiency in programming languages such as TypeScript, Go, Java, Python, and experience with modern frameworks and technologies.
• Strong understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and experience in building scalable, reliable, and secure cloud-native applications.
• Experience weighing specific technical tradeoffs to maximize impact for effort with a keen attention to foresee long-term product goals and define a roadmap.
• Excellent verbal, written communication, with the ability to collaborate with cross-functional teams and partners.

A day in the life of our Software Engineering Manager:

• Lead and mentor a team of engineers to ensure the adoption of best practices, architectural standards, and scalability fostering a collaborative and high-performance work environment.
• Run the day-to-day operations of the engineering team, including managing scrum ceremonies such as grooming, sprint planning, daily stand-ups, and retrospectives.
• Work with product and leadership to define and execute the development roadmap for aligning with business objectives and customer needs.
• Work closely with stakeholders and cross-functional teams to understand requirements, gather feedback, and communicate project progress and status updates to deliver high-quality solutions.
• Manage project timelines, resource allocation, and budgeting to ensure timely and successful delivery of projects.
• Conduct regular one-to-one meetings with team members to provide feedback, support their career development, and address any challenges or concerns.
• Monitor team performance and productivity, identifying areas for improvement and implementing strategies to optimize efficiency.
• Stay informed about industry standards, regulations, and security practices related to subscriptions and payments processing.
• Collaborate with the DevOps team and other engineering managers to improve the efficiency of the entire engineering team like improve deployments and monitoring of cloud-native applications.
• Participate in hiring and onboarding processes to attract top talent and build a skilled engineering team.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid