Software Operations Specialist

NTS CapitalLouisville, KY

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Why You’ll Love Working HereAt NTS, the Information Services team plays a key role in keeping systems running smoothly and supporting teams across the organization. This role offers hands-on experience with enterprise software, direct interaction with end users, and exposure to core business systems used every day. The team works collaboratively to solve problems, improve processes, and deliver reliable technology support that helps the organization operate efficiently.What We Offer

Competitive pay and a full benefits package
Medical, dental, vision insurance, and more
Generous paid holidays, including your birthday off
Training, tools, and support to build technical skills
Opportunities to expand system and software knowledge
A collaborative, team-oriented work environment

About the RoleThe Software Support Specialist provides front-line technical support to end users and works closely with software vendors to troubleshoot and resolve system issues. This role supports daily operations and helps ensure users have the tools and access they need to be successful.Responsibilities

Provide end-user support across the organization
Act as a liaison with software providers, including Yardi and Avid, when troubleshooting issues
Manage and respond to requests through a help-desk ticketing system
Perform system administrator functions for software systems including Yardi, Avid, and Microsoft platforms
Collaborate with IT team members to ensure timely and effective support
Manage user accounts across multiple systems
Participate in additional training and responsibilities, including SQL database and advanced system functions

Qualifications

Proficiency with Microsoft Office 365 (Word, Excel, Outlook, Teams, SharePoint)
Comfortable providing customer support via phone and email
Strong communication skills and attention to detail
Willingness to learn new technologies and systems
Basic accounting knowledge is a plus

NTS is an Equal Opportunity Employer

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