Solution Engineering Analyst

At Appian, we care deeply about automation, speed, and efficiency. The CIO department is a great place to apply these values. From Information Security to Business Technology to Solution Engineering, joining Appian gives you the opportunity to lead technical strategy, execution, and communication for the applications that support our employees, customers, and partners around the world.

The Solution Engineering team is growing, and we are seeking someone who is both technically curious and passionate about customer experience. This role combines technical work with customer service. We are looking for someone who is eager to learn, collaborative by nature, and motivated to create and improve business processes that enhance the customer journey. If you enjoy figuring out how things work and identifying opportunities to make them better, you will succeed here.

This role is based at our headquarters in McLean, Virginia. Appian was built on a culture of in person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office five days per week to foster that culture, share ideas, work as a team, and connect with the exceptional people across Appian.

What you will do

• Manage the delivery of software and the onboarding experience for new Appian customers and partners

• Configure application sites for new Appian Cloud customers based on provisioning parameters in their contracts

• Assist customers and partners with basic inquiries, troubleshooting, and configuration changes

• Manage incoming support requests directly or route them to the appropriate teams

• Perform maintenance on Appian Cloud sites

• Coordinate with Appian's management team and customers to schedule maintenance activities on Appian Cloud instances

• Manage scheduling operations for customer upgrades and on call rotations

• Work an adjusted schedule, possibly until midnight or later, on the last day of each quarter to support the delivery of software

About you

• You are motivated by creating a positive customer experience and build constructive relationships across teams.

• You are solution oriented and speak up when business processes can be improved.

• You are detail focused, organized, and bring strong technical aptitude.

• You learn quickly, adapt easily, and can balance multiple priorities at once.

• You communicate clearly in writing and in conversation. The ability to speak multiple languages is a plus.

• You hold an associate or bachelor's degree, preferably in a STEM field, or have professional experience in a similar capacity.

• Experience in cloud technologies or in a Linux environment is a plus.