Solutions Engineer (US)

• Be a subject matter expert across First Advantage platforms and products, partnering with internal stakeholders to successfully architect, implement, and manage client solutions.
• Partner with Sales for RFP strategy, thorough analysis and process flows of customer’s current and desired program.
• Navigate complex issues, both technical and non-technical, and use sound judgment and data to make decisions that are best for our customers.
• Create initial project plan and establish timelines.
• Lead scoping, documentation, & interpreting of client implementation requirements and provide intuitive, actionable guidance to help customers execute alongside you.
• Champion successful customer outcomes and innovate ways to improve our customer implementation processes.
• Work effectively with Sales Representative, Solutions Analyst and Implementation Project Manager to expedite the Company’s time to revenue to drive corporate performance.
• Hold internal teams and clients accountable for project deliverables and timelines to continuously drive to a successful project go-live.
• Support customer retention initiatives, including (but not limited to) account reviews, account reconfiguration, and new product/service positioning and design.

• Requires 3-5 years of consultative sales experience and project-management/program-implementation experience supporting enterprise level deals, ideally within HCM or background services industry.
• Experience working closely with Sales and Client Success Teams from the pre-sales stage through the end of the implementation lifecycle, supporting enterprise level B2B SaaS solutions.
• Expertise in optimizing client integrations and achieving high levels of client satisfaction.
• Superior motivational capabilities & people skills that inspire clients and drive collaboration across multiple layers of an organization.
• Excellent client facing, presentation and communication skills that deliver clear messages and create positive and impactful experiences for clients.
• Analytical and problem-solving skills and the ability to troubleshooting issues.
• Work well under pressure and you are not risk averse and comfortable taking on challenges.
• Excellent skill with PowerPoint, Excel, Visio, Project and Word

• Ability to work remotely with occasional business travel.    
• Medical, Vision, Dental, and supplementary benefit plans 
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)  
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays   
•  Access to tech and growth opportunities, and leaders who want you to succeed! 

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United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

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