Solutions Engineer

Can you help us change the world?

Founded in 2012, Mews - a SaaS European scale-up - developed the first cloud-based mobile-enabled property management system that offers hotels and management companies a state-of-the-art integrated platform.

The system provides a complete solution covering the control centre for front and back office staff, payments, guest experience, business intelligence, an open API and hospitality's biggest marketplace of apps and integrations. At Mews, our mission is to transform an entire industry with solutions that make hospitality more rewarding for everyone.

As a pre-IPO SaaS leader and the number one in hotel tech, we are revolutionising property management with our cloud-based solutions. We're driven by our mission to enable truly great service and customer experiences, but we don't limit ourselves to the hospitality industry because, in an environment where ideas and innovation are celebrated, we know that the sky's the limit.

About the role

First things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role - especially at a rapidly growing company like Mews - but if we had to distil it down to a job description (which we do, because this is a job description), it would be this:

As a Solutions Engineer you'll also support the growth of the business by providing technical sales support for customers and the regional sales force, including pre and post client interaction throughout the sales process. you will be the technical part of the sales person, solving the more technical and specific questions for the customer and sales. You work closely with sales to close the deal. You will prepare and deliver technical presentations explaining products and/ or services to customers and prospective customers. Confer with customers and customer engineers to assess needs and to determine system requirements. Help clients solve problems with installed software. Communicate with sales teams to understand customer requirements and provide technical sales support. Further, you will have experience working in cross-functional teams assisting with product development and applications recommendations that align with evolving market requirements.

To note, this is NOT a software engineering role.

This role is remote, USA. You must be located within the USA in order to apply for this position.

Your mission, should you choose to accept it:

• Collaborate with commercial teams to understand customer challenges and provide technical sales support

• Prepare and deliver technical presentations explaining products and/ or services to customers and prospective customers

• Be the technical linking pin between sales and the (potential) customer

• Effective support and problem solving for new and existing enterprise clients

• Exploring creative ways to develop on the platform and answering inquiries about our APIs and technical possibilities

• Aligning with RnD on future roadmap initiatives and sharing feedback on released features and client trends

• Ability to present, develop and demonstrate products and solutions for potential and current customers

• Partner with Sales and Marketing teams to increase efficiency and effectiveness of product sales from the top of the funnel to project delivery and pinpoint areas for improvement

• Support prospective customers, acting as the primary resource on product and technical knowledge, helping to resolve any unmet technical needs or issues clients may have

• Proactively offer product insights and solutions to issues and implement either manual or automated solutions that best suit customer needs

• Create client-facing presentations with Proof of Concept, project proposals, solutions, product demos, expense estimates and offer solutions to technical complaints and concerns.

️ You'll be a great fit if you bring a few of the below with you:

• Minimum of 4 years of relevant experience as a sales engineer, pre-sales, product specialist and/ or technical sales

• Proven track record selling complex technical SAAS solutions and Hotel experince

• Strong knowledge of Cloud, SaaS, and/ or Enterprise Solutions

• Basic programming skills is a plus

• Experience in the hospitality world

• Solid technical background with understanding and/or hands-on experience in software development and web technologies

• Must be able to communicate technological solutions and product knowledge not only to technical but to business users as well

• Understanding of the Sales Cycle and where the Sales Engineering Team is responsible

• Ability to maintain focus and business acumen under sometimes stressful sales/business negotiations

• A genuine interest in new technologies that bring innovation in hospitality

• Ability to work in a fast-paced company, ready to work on your own or as part of a team

• Highly structured and organized

• Ability to take feedback, learn quickly and adapt to new situations

• A driver of new ideas and suggestions in order to move the company forward

• Not afraid to challenge the status quo

• Outgoing, social, ready to communicate with employees, customers and partners across different countries and different organizational levels.