Specialist, Airport Technology

Apply

Job Type

Full-time

Description

On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years - ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: "To inspire travel" and we've done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading!

Purpose:

The Airport Technology Specialist is responsible for ensuring the reliability, availability, and performance of airport technology and hardware across Avelo's airport network. Based at the New Haven Support Center, this role serves as the primary owner of airport technology operations, working in close partnership with the IT Support team to support stations system-wide.

This role manages airport technology assets, oversees hardware inventory and repairs, and leads the investigation and resolution of any IT hardware-related delays. The Airport Technology Specialist is expected to respond directly to operational issues in the field, traveling regularly to airport locations to diagnose, repair, and restore devices to full functionality. This position reports to the Director, Airports & Customer Support Innovation and plays a critical role in protecting on-time performance and supporting frontline Crewmembers with reliable tools.

This role is based at the Tweed-New Haven Airport (HVN) with an expectation of daily reporting to the facility when not traveling. Regular travel is required to support airport locations across the network, including overnight and short-notice trips as operational needs dictate.

RESPONSIBILITIES:

Airport Technology and Hardware Operations

• Serve as the primary owner of airport technology and hardware operations across the airport network.
• Partner closely with the IT Support team to support, troubleshoot, and resolve airport technology issues.
• Ensure all airport technology assets are operational and properly configured to support daily operations.
• Support Airport Operations, Customer Service, TechOps, and Maintenance work areas with reliable technology solutions.
• Coordinate escalation of complex or system-level issues with centralized IT teams.

IT Hardware Delay Investigation and Resolution

• Investigate any flight, boarding, check-in, or operational delay attributed to IT hardware or airport technology.
• Respond quickly to technology-driven disruptions to restore service and minimize operational impact.
• Identify root causes of hardware failures contributing to delays.
• Implement corrective actions and preventative measures to reduce repeat occurrences.
• Document findings, corrective actions, and lessons learned related to hardware-driven delays.
• Partner with Airport Leadership and IT to recommend equipment upgrades or process improvements.

Hardware Repair, Deployment, and Maintenance

• Perform hands-on repair, configuration, and testing of airport hardware including but not limited to
• Desktop and laptop computers
• Bag tag printers and boarding pass printers
• Scanners and laser printers
• Mobile workstations and carts
• Mobile devices and handheld equipment
• Assemble, configure, deploy, and decommission airport hardware as needed.
• Conduct routine inspections and preventative maintenance to identify issues before they impact operations.
• Support station launches, technology refreshes, and operational changes requiring hardware deployment.
• Ensure all hardware deployments meet Avelo technology standards and security requirements.

Warehouse Inventory and Asset Management

• Manage all airport technology inventory stored at the New Haven warehouse facility.
• Maintain accurate asset tracking and inventory records for all equipment.
• Ensure spare hardware is available, organized, and ready for rapid deployment.
• Coordinate repair, replacement, and lifecycle management of airport technology assets.
• Identify aging equipment, failure trends, and upcoming needs and communicate recommendations to Leadership and IT.

Purchasing and Vendor Coordination

• Coordinate approved sub-purchasing activities using the IT Department budget.
• Ensure all purchases align with approved vendors, cost controls, and asset tracking requirements.
• Partner with IT, Finance, and Airport Leadership to support timely procurement and deployment.

Travel and Field Support

• Travel regularly to airport locations to diagnose, repair, and restore technology in the field.
• Expect routine travel of up to 50%, with travel increasing up to 75% during peak operational periods.
• Provide on-site support during station launches, high-impact outages, or operational disruptions.

Documentation and Continuous Improvement

• Document recurring technology issues, repairs, and resolution timelines.
• Provide guidance and basic training to Crewmembers on proper use and care of airport technology.
• Identify opportunities to improve reliability, standardization, and efficiency of airport technology operations.

Requirements

• High school diploma or equivalent required.
• 3 or more years of hands-on experience supporting and repairing hardware in an operational environment.
• Demonstrated experience working with computers, printers, scanners, mobile devices, and peripherals.
• Strong troubleshooting skills with the ability to diagnose and resolve issues under time pressure.
• Experience managing inventory or warehouse-based equipment.
• Strong organizational and communication skills with a Customer-focused mindset.
• Ability to work independently and travel extensively as required.

Preferred Qualifications

• Experience supporting technology in an airport, airline, or transportation environment.
• Experience managing multi-location or field-based technology support.
• Familiarity with kiosks, point-of-service systems, or customer-facing technology.
• Basic understanding of IT service management or escalation processes.

X-Factors:

• Strong sense of ownership for operational reliability and on-time performance.
• Hands-on, solutions-oriented mindset with comfort working in live operational environments.
• Ability to prioritize effectively during disruptions and peak travel periods.
• Proactive approach to identifying risks before they impact flights or Customers.

Key Metrics for Success:

• Reduction in hardware-related delays and technology-driven disruptions.
• Faster resolution times for airport technology incidents.
• Reliable availability of working hardware through effective inventory management.
• Improved operational readiness during launches, peak periods, and irregular operations.
• Positive feedback from Airport Leadership and frontline Crewmembers regarding technology support.
• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate, including during irregular operations or emergencies.

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, etc.)