Specialty Care Navigator, Eating Disorders

Reporting to the Clinical Director of the Eating Disorder Program, the Specialty Care Navigator - Eating Disorders will provide assessment, care coordination, and clinical support for members navigating eating disorder care. This full-time, remote role is part of the Care Navigation team and plays a critical role in delivering high-touch clinical support within our innovative specialty care vertical.

This is a full-time role with schedule options ranging from 8am-4pm, 9am-5pm, 11am-7pm, or 12pm-8pm Eastern Time (or the equivalent in your respective time zone).

What You'll Be Doing

• Conduct telephonic screenings, brief interventions, and refer members to appropriate eating disorder treatment
• Apply active listening, psychoeducation, and motivational interviewing to support member goals
• Coordinate care plans and facilitate referrals within the Spring Health network
• Provide crisis management and safety planning as needed
• Maintain accurate and timely documentation within internal systems and EHR
• Collaborate with cross-functional teams (care support, provider ops, billing, etc.)
• Contribute to program development, team onboarding, and process improvements

What Success Looks Like

• Timely connection of members to appropriate care
• High care conversion rate and positive clinical outcomes
• Strong member satisfaction (CSAT) and engagement
• Consistent documentation and follow-up within required timeframes
• Effective collaboration across teams

Qualifications

Required

• Independently licensed mental health professional (LCSW, LMFT, LPC)
• 2+ years of experience working with eating disorders
• Proficiency with motivational interviewing, diagnostic assessment, and triage
• Knowledge of evidence-based treatments for ED (CBT-E, Family-Based Treatment)
• Strong communication, organizational, and tech skills
• Commitment to diversity and inclusion

Preferred

• Experience in program management or leadership
• Bilingual proficiency

The target base salary range for this position is $33.33 - $42.31, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.