Sr. Manager, Operations Management - Service & Repair

TheSenior Manager of Operations in Service and Repair oversees the strategic and daily functions of repair services including production, warehousing, and fulfillment ensuring efficiency, quality, and customer satisfaction. This role blends leadership, technical oversight, and process optimization to drive performance across service teams while monitoring spend and identifying cost-savings opportunities.  Key responsibilities include: daily operations of service and repair departments, develop and implement policies and procedures to streamline repair workflows, and works cross-functionally with procurement, sales and marketing, and engineering teams to align repair operations with broader business goals.  

Key Duties and Responsibilities:

• Coordinate the execution of manufacturing schedules based on sales, requirements and plant capacity in accordance with company policies, procedures, government laws, regulations.
• Oversee the engineering department, ensure objectives are achieved at the lowest cost consistent with quality requirements. 
• Interface with Senior Management to align of short-term and long-range planning of operational objectives with sub-function capabilities.
• Ensure functional strategies and specific objectives for the sub-function are being met efficiently and on-time.
• Regularly report out on relevant KPIs to senior leadership.
• Oversee the management of enterprise resource planning system for site operations and ensures continuous process improvement of planning systems. 
• Proactively develop and implement process improvements for sub-division that will positively impact Manufacturing Department.
• Participate in interviews, employment and termination of employees; perform and instruct employees in conducting performance appraisals, recommend raises.
• Participate in the Factory Safety Committee and actively ensure all safety policies, procedures and goals are met in Operations.

IN ADDITION TO THE MAIN RESPONSIBILITIES LISTED ABOVE THE MANAGER IS ALLOWED TO USE DISCRETION TO ADD FURTHER DUTIES AND TASKS BASED ON THE BUSINESS NEEDS WHICH ARE NOT EXPLICITLY LISTED HERE.

Job Requirements:

• Bachelor’s degree in business or technical field required
• 8-10 years’ relevant work experience with at least 4 in a managerial capacity
• Specific knowledge of Quality Systems Regulations
• Proficiency with Microsoft Office Suite
• Ability to absorb operational information and translate into actionable tasks for team
• Must be able to sit/stand for 8 hours

Benefits:

CONMED offers a wide array of benefits to fit your unique needs. Visit our Benefits Page for more information.

• Competitive compensation
• Excellent healthcare including medical, dental, vision and prescription coverage
• Short & long term disability plus life insurance -- cost paid fully by CONMED
• Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
• Employee Stock Purchase Plan -- allows stock purchases at discounted price
• Tuition assistance for undergraduate and graduate level courses

Know someone at CONMED? Have them submit you as a referral before applying for this position to be eligible for our Employee Referral Program incentives!

CONMED is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. The Know Your Rights: Workplace Discrimination is Illegal Poster reaffirms this commitment.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-929-7176 option #5.