Sr. Manager, AI & Design Services

Havenly is not just the #1 residential interior design service in America - we're architecting the future of how millions design their homes. With our proprietary 3D visualization technology, our worldwide network of designers empowered with AI tools, and our revolutionary customer-facing AI design assistant, we're at the inflection point of a massive market transformation. This isn't just another operations role, it's the opportunity to build the category-defining business at the intersection of AI, design, and commerce.

We’re seeking a strategic and executional Manager of Havenly Services to lead and scale our core design offerings — spanning our online interior design packages and our in-home design service. This individual will be responsible for driving business performance, enhancing the customer experience, and supporting the success of our growing network of designers. This is a high-impact, cross-functional role with ownership of service operations and sales performance. You will oversee key operational teams and partner closely with Product, Design, Retail, and Customer Experience to ensure we are delivering best-in-class service across every touchpoint. This is a great opportunity for an up and coming leader who wants to hone business judgement, and be at the forefront of AI applications in the interior design space.

This is a full-time, in-person role based at our Denver headquarters. Candidates must be located in or willing to relocate to Denver, CO.

What You'll Do:

Business Ownership & Strategy

• Own service-level margin and operational performance across Havenly's online and in-person design offerings.
• Partner with the Product team to develop and execute the strategic roadmap to continue to develop our consumer facing AI application
• Continue to develop a designer led service model and drive efficiencies and better outcomes through AI based tooling
• Drive improvements in service efficiency, customer outcomes, and overall business health through rigorous goal-setting and performance tracking.

Experience & Quality Oversight

• Define and uphold the standard of excellence across both virtual and in-home service experiences, and partner to implement AI and 3D technologies to maintain quality.
• Oversee quality assurance in partnership with our Design Quality Associates (DQAs) and operational leaders.
• Launch and optimize initiatives that elevate the designer and client experience, from intake through purchase and post-design engagement.

Team, Talent & Designer Community

• Lead and develop a team across:
• Design Operations
• Design Quality
• In-Person Design Operations
• Designer training, onboarding, and enrollment
• Build automated processes and tools to support designer growth, efficiency, and satisfaction at scale.
• Partner with internal teams to attract, retain, and coach top-tier design talent.

Data-Driven Execution

• Analyze KPIs to identify trends, diagnose issues, and drive continuous improvement.
• Partner with analytics to create dashboards and reports that monitor business health, surface key insights, and inform leadership decisions.
• Leverage customer feedback and operational data to guide prioritization of new service capabilities and process refinements.

About You:

• 4+ years experience in business strategy, strategy consulting, or product in a fast growth business.
• Demonstrated ability to think strategically and operate tactically: you can see the big picture and also dive deep into day-to-day operations.
• Proven experience managing large or distributed teams, and scaling processes through others.
• Interest and fluency with AI, in particular excited about learning about new developments in technology that could drive catalytic change across our design services
• Excellent cross-functional collaborator who thrives at the intersection of product, customer, and operations.
• Analytical mindset with comfort using data to guide decisions and evaluate success.
• Passion for customer delight, and comfortable continuously advocating for the customer.

Additional details

This is a full‑time exempt position based in the United States. The role will be onsite in our Denver office. Our total rewards package includes competitive compensation, generous PTO, volunteer days off, health benefits (medical, dental, vision and disability), 401(k) with match and paid parental leave. Additionally, we offer design services, furniture discounts and anniversary merchandise credits.

Havenly is an Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other legally protected status.

Applicants must be currently authorized to work in the United States on a full‑time basis. As a company, our goal is to make everyone feel good at home, and that starts with our team. We celebrate our differences and encourage everyone to bring their true selves to work each day. Havenly is committed to cultivating a diverse and inclusive team and welcomes candidates of all backgrounds.