Sr. Manager, Solution Design & Services

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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Senior Manager, Solution Design & Services (SD&S) (2 openings)

About the Team

The Solution Design & Services (SD&S) organization functions as the pre‑sales technical arm of Ingram Micro. As the first technical touchpoint for many of our partners, SD&S plays a critical role in shaping customer engagement and enabling partner success across our ecosystem.

We’re seeking two exceptional leaders with a passion for developing people to oversee our 2 core SD&S teams:

• Build Team: Delivering high‑quality solution configuration and technical build services
• Enable Team: Advancing solution enablement, business practice maturity, and partner readiness

These roles do not carry direct revenue accountability but are essential in driving operational excellence, partner satisfaction, and organizational impact.

Role Overview

The Senior Manager, Solution Design & Services, will lead a multilayered team that oversees a large, diverse team of technical associates (approximately 40-50 associates in the branch).  This leader will cultivate a high‑performance culture, coach managers effectively, and ensure seamless collaboration across business units.

You will serve as a strategic partner to internal stakeholders, aligning pre‑sales technical efforts with broader business objectives and ensuring that SD&S contributes measurable value to the organization.

Key Responsibilities

• Lead, mentor, and develop a multi‑layered team of pre‑sales technical professionals
• Partner closely with business unit leadership to execute strategic initiatives
• Translate pre‑sales activities into meaningful business outcomes and operational improvements
• Represent SD&S in strategic planning sessions, partner engagements, and cross‑functional initiatives
• Drive performance excellence through metrics, accountability, and continuous improvement
• Foster a culture of collaboration, customer focus, and technical enablement

Required Skills & Qualifications

• Demonstrated success leading large teams, including managers and technical associates
• Strong coaching, communication, and leadership capabilities
• Ability to hold teams accountable while fostering a supportive, growth‑oriented environment
• Strategic thinker with the ability to connect technical activities to business impact
• Experience in call center operations, technical support, training, customer satisfaction, or MSP performance metrics is highly valuable
• Background in technical pre‑sales, cloud strategy, or partner enablement is beneficial but not required
• Results‑oriented mindset with a focus on operational excellence and partner success

Education/Experience - Requires a four year college degree (or additional relevant experience in a related field). Minimum 5 years functional experience including a minimum of 4 years of position specific experience and 2 years of supervisory experience or 4 years of leadership experience.

Location: Buffalo, NY strongly preferred (open to candidates anywhere in New York State as well as other office locations.

Compensation : Base plus AIP Bonus

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The typical base pay range for this role across the U.S. is USD $119,600.00 - $203,300.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.