Sr. Director, Airframe Maintenance And Field Support

About JSSI

For more than 35 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With 6,000+ aircraft supported by maintenance programs and software platforms, JSSI leverages this wealth of data, scale, and innovation to drive cost savings and provide custom solutions that align to the interests of each client, regardless of make or model. Learn more at jetsupport.com.

JSSI products and services include:

Maintenance Programs. Hourly Cost Maintenance Programs to stabilize maintenance budgets, maximize aircraft availability and enhance residual value.

Parts & Leasing. Experienced product line specialized team who leverages our All-OEM inventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions.

Software: Traxxall and Conklin & de Decker. Powerful data platforms to help you make more informed decisions, from choosing the right aircraft to tracking your maintenance, inventory, and MRO projects.

Advisory Services. Objective insights and independent technical advice from a global team of technical advisors and ASA-accredited appraisers for virtually any business jet, turboprop or helicopter.

Aviation Capital. Customized asset-based finance solutions for business aviation.

The Airframe Maintenance and Field Support Director plays a mission-critical role in leading JSSI´s Airframe Business. Reporting directly to the EVP of Maintenance Operations, this position is accountable for ensuring the flawless planning, execution, and cost management of all airframe maintenance events.

This position will lead a high-performing team of Technical Advisors, which will support JSSI´s (HCM) customers on Scheduled and un-scheduled events. This team will ensure that all shops visits flow smoothly, and our material purchasing is leveraged by JPL.

Key Responsibilities

• Leadership & Team Development
• Lead, mentor, and develop the field support team to ensure processes and procedures are consistently followed.
• Ensure the team is delivering world-class customer service while minimizing overall maintenance cost.
• Drive the team to strengthen their relationships with our key vendors and customers.
• Vendor Management, & Partner Relationships
• Own and manage relationships with JSSI´s key vendors. Develop and strengthen relationships with main shops where JSSI´s maintenance events take place.
• Actively engage in the negotiations with vendors and suppliers regarding JSSI´s Airframe Business.
• Collaborate with JPL to ensure material availability and cost efficiency for every event.
• Visit MRO´s/Shops on a regular basis.
• Budget, Procurement, & Cost Control
• Contribute to cross-functional efforts to deliver an accurate Airframe Business forecast.
• Ensure budget accuracy by driving best practices within the Airframe and Field Support teams.
• Identify opportunities for savings and efficiencies while maintaining service quality.
• Serve as a liaison between JPL and JSSI to ensure timely parts procurement for Airframe events.
• Support Underwriting with insights on potential cost variances and event-related risks.
• Customer Focus
• Act as the primary bridge between customers and the technical team to prevent and resolve complications.
• Strengthen relationships with customers.
• Deliver the best quality service.
• Digital Transformation & Systems
• Leverage technology to improve process efficiency.
• Act as the leader for the transition from Salesforce to Elevate, ensuring a seamless changeover.

Qualifications & Skills

• Proven leadership experience managing maintenance events.
• Experience in planning and managing maintenance events for a fleet operator.
• Strong technical knowledge of airframe Maintenance.
• Strategic mindset with operational execution excellence.
• At least 10 years of experience in Business Aviation.
• Bachelor's degree in aviation field preferred.
• Excellent Microsoft Excel, Word, and PowerPoint skills.
• Strong interpersonal skills.
• Ability to read and write articulately and analytically.
• Clear understanding of relevant technical skills.
• Ability to multi-task and work well under pressure.

At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.

For this role, the annual base pay generally ranges from $190,000 to $220,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.

Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website.

JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.