Sr. Program Manager Payments- Hybrid Seattle, WA

Job Description

The Payments Team is responsible for advocating for the customer retail payments experience and applying operational improvements that deliver significant business value to Nordstrom's customers. The team's mission is to ensure all Nordstrom customers have engaging, fast and frictionless payment options to empower the customer shopping journey and instill trust in the shopping experience.

The Senior Program Manager role will champion the customer experience through the definition and delivery of program strategy for payment team initiatives. This position works across departmental and functional lines on a variety of programs that range in scope, risk and complexity.

A day in the life…

• Drive the Payments Strategy with a focus on the Nordstrom cardholder omni-channel experience

• This role will identify and shape high-impact initiatives that drive card usage and improve payment experiences across channels. Serve as the connection point between strategy, data, and execution.

• Proactively manage business roadmap execution. Ensure timely delivery, stakeholder alignment, and communicate measurable impact.

• Foster cross functional collaboration and alignment with internal partners such as Product, Technology, Data Analytics, Accounting, Finance, Marketing, Loyalty, etc.

• Market/Industry Insights

• Provide payments industry guidance and be a subject matter expert in areas such as payment processing/operations, alternative payments, in-store and online payment optimization and emerging fintech solutions. An ideal candidate will have experience in deploying and optimizing payment solutions in retail environments, including both brick and mortar and e-commerce.

• Research emerging payments industry changes and trends. Help build business cases and gain stakeholder support to influence the roadmap. Define scope, success metrics, financial impacts, and resource needs.

• Understand and communicate upcoming card network rule changes and their impact.

• Manage Strategic Partners

• Cultivate and manage relationships with key vendors and strategic partners to ensure alignment with business goals, drive mutual value, and support long-term collaboration.

• Develop data driven strategies that optimize the payment acceptance and overall cost of payments by working with external payments partners, including gateways, acquiring banks, card issuing banks, wallet providers, carrier billers, and credit card networks to optimize payments.

• Financial Results and Data Analysis

• Identify measurable ways to optimize and reduce cost within payment processing.

• Partner with Finance to support financial planning.

• Develop business cases as needed to support roadmap development and prioritization.

• Support monthly business review process in partnership with the Data Analytics team to report on performance, opportunities, and outcomes.

You own this if you have…

• A 4-year degree in related field preferred or equivalent experience

• 6+ years of program management experience

• Payments industry experience in an omni channel environment - knowledge of processing, industry advancements and key players. Knowledge in both the issuing and merchant space is a plus.

• Vendor management and contract negotiation experience a plus

• Experience with analyzing systems and processes for optimization

• A proactive, collaborative mindset with a bias for action

• Demonstrated effective verbal and written communication skills

• Strong organization and time management skills

• High level of personal integrity, confidentiality and the ability to use good judgment in all situations

• Ability to build trust and influence internal and external stakeholders with strong advocacy and empathy skills

• Demonstrated analytical, problem solving, critical thinker, negotiation and conflict resolution skills

• Proficient with Microsoft Office Suite

We've got you covered…

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

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Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$103,500.00 - $175,000.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf