Sr Manager Of Insurance Risk And Compliance

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Job Type

Full-time

Description

Level: Manager

Exemption Status: Exempt

Work Location: San Francisco Bay Area

Position Type: Full-Time

On-Site Requirement: On-site 4 days/week minimum

Travel Requirements: Occasional travel to Goodwill sites in the San Francisco Bay Area, Arizona, and Maryland as needed

Description

Requirements

The Senior Manager of Risk is a strategic leader responsible for enterprise-wide risk management and insurance programs across Goodwill of Central and Northern Arizona (GCNA), Goodwill San Francisco Bay (GSFB), and Goodwill Industries of Monocacy Valley (GIMV).

This role focuses on identifying and mitigating organizational risks, optimizing insurance coverage, overseeing claims management, and supporting the department's environmental regulatory compliance. The Senior Manager serves as a critical advisor to senior leadership on issues that impact organizational liability and business continuity.

Essential Duties and Responsibilities

Enterprise Risk Management & Insurance

• Lead the development and execution of a comprehensive risk management strategy across all regions.
• Identify organizational exposures and develop risk mitigation plans aligned with business operations and strategic goals.
• Manage all organizational insurance programs, including general liability, property, auto, cyber, and workers' compensation.
• Lead broker and carrier negotiations, policy renewals, and ensure adequate, cost-effective coverage.
• Oversee claims administration, tracking, and analyzing loss data to identify trends and drive down loss ratios.
• Use Risk Management Information Systems (RMIS) to maintain risk-related data and reporting.
• Collaborate with the Safety and Compliance team on applicable state and federal environmental laws and programs, including:
• Cal/OSHA regulations
• California Environmental Reporting System (CERS)
• Department of Toxic Substances Control (DTSC)
• Hazardous materials handling, storage, and disposal
• Liaise with regulatory agencies during audits, inspections, and required submissions as needed.
• Some travel will be required.

Emergency Preparedness & Business Continuity

• Lead the development and implementation of business continuity and crisis management response plans.
• Oversee enterprise-wide preparedness for environmental incidents, hazardous materials events, and natural disasters.
• Conduct tabletop exercises and ensure leadership teams are trained on emergency protocols.

Training & Communication

• Provide training and guidance on insurance risk, crisis management, and business continuity strategies.
• Support internal teams in understanding insurance risks, crisis management, business continuity, and risk mitigation processes.
• Regularly communicate program updates and risk trends to executive leadership.

Strategic Leadership & Collaboration

• Partner with Legal, HR, Operations, and Facilities teams to align risk strategies with broader business objectives.
• Lead and develop a small cross-functional team supporting insurance and risk functions.
• Develop annual budgets and key performance metrics for risk.

Preferred

Education & Certifications

• Bachelor's degree in Risk Management, Environmental Health & Safety, Business, or a related field required; Master's preferred.
• Relevant certifications strongly preferred (e.g., ARM, CRM, CSP, or CHMM).

Experience

• 2-4 years of progressive leadership in risk management, insurance, and environmental compliance in the retail industry.
• Demonstrated experience managing insurance programs and negotiating with carriers and brokers.

Skills & Competencies

• Strong analytical and strategic thinking abilities; able to translate risk insights into actionable strategy.
• Excellent verbal and written communication skills with experience reporting to executive leadership.
• Proficiency with RMIS tools and claims tracking systems.
• High attention to detail, integrity, and the ability to handle sensitive information discreetly.

Physical Requirements

• Must be able to frequently lift/carry/push/pull at minimum 20 lbs.
• Must be able to occasionally lift/carry/push/pull up to 50 lbs.
• Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend.

Reasonable Accommodation Statement

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

Salary Description

$120,000.00