Sr Manager Program Management - Operations - HYBRID

As retail is ever-changing and the challenges become more complex and cross-functional, Nordstrom hasassembled acentralized teamwho are charged withpartneringclosely with leaders across business, merchandising, human resources, technology, and operations to deliver step changes in our results. Come join ourEnterprise Operations team, focused on delivering enterprise-wide capabilities, plans, and data & insights, that advance Nordstrom's top strategic priorities.You’llbe a part of a small, high-impact team with deep experience in management consulting, finance, merchandising, product management, and operations. Within this mighty team,we’veintentionally positioned this role to ensure the key rhythms andbest practicesarefound and thoroughly tested within our Operations teamas the team that leads from the front. We do this by creating connections acrossall functions across Operations, building strong analyses,narrativesand visibility into the key strategies that will help us achieve our ambitions. This role willbe responsible forbuilding,maintaining, and progressing key partnerships,throughoutOperations,necessary to drive and support an atmosphere of continuous improvement and operational excellence leading the Operations Portfolio through the development of processes,toolsand business rhythms in support of the OperationsTeam as a whole.

As a  Senior Manager,on the Enterprise Planning & Delivery Team, you will play a criticalrole flexing across theoperations teams, enabling senior leaders and their teams to drive the business throughthe support of our advancing operational practices.This positiondrives strategic initiatives, communications across operations,and execution of key processes and mechanisms across the team. This is a highly strategic and facilitative position that requires a combination of focusand flexibility, as well as a willingness to play an active, behind-the-scenes role. The role requires a highly resourceful individualwith strong emotional intelligence, self-motivationand an understanding of how to drive effectiveness and transformation at scale. Flexing across operations teams to enable senior leaders and their organizations to drive the business forward. You will partner closely withthe Operations Leadership Team to define anddeliverya holistic roadmap that exceeds customer expectations and achieves financial goals.Youwill collaborate with key stakeholders across the enterprise to develop an approach and tacticalactionsthat will strengthenour operationalexecution – focused on, but not limited to, program management elements. This requires a candidate that is motivated, proactive, results-oriented, and able to navigate ambiguity. Someone with a unique blend of strategic thinking, program and project management, and problem-solving skills – both quantitative and qualitative. The day-to-day work will include crafting compelling communications materials, developing effective processes, tools and templates, andmeeting withleaders and teams across operations. This position reports to the Senior Director, Enterprise Planning & Delivery.

A day inthe life....

• Strategic Initiatives:Driveintra-operationsstrategic initiatives and provide thought leadership. This includesidentifyingissues that impedeNordstrom’ssuccess andprovidesolutions/recommendations. Create materials to drive decision making and alignment on strategic initiatives in both PowerPoint and Word narratives.

• Problem solving:Take on key business questions and drive to recommendations and execution. This includes the ability to source and collect data, analyze or build models to interpret data, and drive to action, including the creation of materials to drive cross-functional leadership teams to make decisions.

• Business Measurement: You will have accountability forengaging with each operations team to defineandprovide visibility tooverall goals and KPIsfor Operations and drive the overall OperationsPortfolio governance process. This will include developing data and measurement standards, defining consistent measurement efforts that align to business outcomes and working with leaders to communicate progress.

• Communications: Drive internal communications strategy,eventsand initiatives. Work with key partners such as HR, InternalCommunicationsand business peers to deliver a communications plan with a heavy focus on strategic vision, priorities, change management, and employee engagement.

• Leadership Effectiveness:Connect with key leaders of the Operations team and provide insights to support key strategic decisions. Assess current meetings anddecision makingforums and provide recommendations for increasing effectiveness and theappropriate sequence/cadence. Ensure preparation and agendas for meetings are understood so that meetings are highly productive and follow up/accountability measures are in place.

• Identify, recommend, and lead forums designed to create cross-functional awareness and intentionally sequenced delivery

• Evaluate existing forums and recommend changes to increase effectiveness

• Define and create connections to solve complex problems

• Drive measurement and accountability processes

• Serve as the primarypoint of contactfor OperationsBusiness Operations Managersand the Operations Leadership Team during key operational rhythmsand annual planning cycles

• Represent Operations in cross-functional stakeholder forums

• Develop andmaintainprogram managementbest practicesacross the operations portfolio, including regularreviews, operational readiness and monitoring during peak volume times, and continuous improvement mechanisms

• Coordinate real-time decision-making across various stakeholder groups

• Support ad hoc performance requests and deep dives

• Identifyand align on action items and prioritization for future events – rolling forward into the next phase of planning

You own this if you have...

• ABachelor’sdegree and 10+ years of related experience (e.g., strategy consulting, program management, merchandising/inventory/supply chain/operations).

• Strong business acumen anddemonstratedsuccess in formulating strategy and guiding implementation.

• Effective at driving complex multi-stakeholder processes and cross-team programs todesiredresults while managing risk.

• Demonstrated strong capability in verbal and written communications skills for a large, multi-discipline organization.

• Proficiencyin telling the story through PowerPoint and Word narratives

• Experience in data analytics and financial modeling is a plus

• Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels.