SRE & Devops Manager

Job Title

SRE & DevOps Manager

• CVs MUST BE IN ENGLISH *

LOCATION: BOGOTA

About Your Business Area/Department:

At Amadeus, the Engineering Toolchain organization provides the platforms and services that enable thousands of engineers worldwide to build, test, and deploy software reliably and securely.

The CI/CD & GitOps Platform team is part of the global SRE organization and is responsible for operating and evolving the core engineering platforms that support continuous delivery, Kubernetes workloads, and GitOps-based deployments at scale.

Summary of the role:

You will lead a Bogotá-based engineering team responsible for CI/CD, GitOps, Kubernetes, and ServiceNow platforms. You will combine people leadership, platform ownership, and strategic contribution to deliver reliable, scalable, and secure engineering services aligned with global SRE strategy.

In this role you'll:

• Lead and manage a team of 6 to 9 engineers, ensuring strong performance, motivation, and continuous skills development.
• Be accountable for delivery, reliability, and results of the Bogotá engineering team.
• Oversee end-to-end operations of CI/CD, GitOps, Kubernetes, and ServiceNow platforms used across Amadeus.
• Drive automation, reliability, and operational excellence across engineering services.
• Provide leadership during complex incidents and ensure effective change, release, and problem management.
• Collaborate closely with peer managers and global SRE teams in Nice and Bangalore.
• Represent Bogotá within the Engineering Toolchain Train (SAFe), contributing to planning, alignment, and roadmap discussions.
• Promote a culture of reliability, automation, collaboration, and knowledge sharing.

About the ideal candidate:

People Leadership & Team Development

• Proven experience leading and developing engineering teams in a technical, plat-form-oriented environment.
• Strong coaching and mentoring skills, with experience supporting career growth and skill development.
• Experience with recruitment, onboarding, performance evaluation, and talent management.
• Ability to balance delivery, people development, and operational responsibilities.

Platform Ownership & Operations- CI/CD & GitOps

• Strong background in operating and overseeing CI/CD and GitOps platforms at scale.

• Experience with tools such as ArgoCD, Argo Workflows, Argo Rollouts, Jenkins, GitHub, Bitbucket, and Artifactory.

• Understanding of end-to-end platform operations, including availability, scalability, resilience, and performance.

• Experience managing full technical stacks: OS, databases, datastores, applications, networking, and integrations.

• Familiarity with follow-the-sun operational models.

Kubernetes & Automation Engineering

• Solid understanding of Kubernetes-based platforms and workloads in production environments.

• Experience guiding GitOps workflows, Helm-based deployments, and multi-environment strategies.

• Strong automation mindset, with experience driving operational efficiency through scripting and engineering practices.

• Ability to guide teams on progressive delivery patterns and deployment best practices.

Reliability, Incident & Change Management

• Strong knowledge of SRE principles, including SLOs, SLIs, observability, and reliability engineering.
• Experience overseeing incident, problem, change, and release management processes.
• Ability to lead teams during complex incidents and drive effective root cause analysis and long-term remediation.

ServiceNow Deployment, Integration & Migration

• Experience leading or coordinating ServiceNow engineering activities, including deployments and upgrades.
• Familiarity with integrating ServiceNow with CI/CD, GitOps, monitoring, and automation platforms.
• Experience supporting ServiceNow migration initiatives within enterprise environments.
• Strong awareness of governance, change processes, and security requirements for enterprise platforms.

Ways of Working

• Ability to operate with high autonomy while aligning with global strategy.
• Comfortable working in a SAFe / Agile environment.
• Strong communication and stakeholder management skills.
• Collaborative mindset with the ability to influence across regions and teams.

Languages

• Fluent in English and Spanish (required)

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

• Work hybrid from our Bogota office

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

• Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find

• A critical mission and purpose- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• Great opportunities to learn- Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

• A caring environment- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

• A complete rewards offer- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

• A diverse and inclusive community- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

• A Reliable Company- Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application process:

The application process takes no longer than 10 minutes!

Create your candidate profile, upload your Resume/CV and apply today!

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.