Staff Software Engineer, Provider Performance

Your Impact on our Mission

As a Staff Software Engineer on the Provider Performance team, you will be the technical anchor for building our next-generation provider analytics and performance platform. You'll lead the architecture and development of systems that provide actionable insights and customizable reporting to thousands of healthcare practices. This role is critical to transforming our provider dashboard from a simple reporting tool into an indispensable platform for performance optimization , directly impacting provider trust, engagement , and their ability to maximize their ROI on Zocdoc.

You'll enjoy this role if you…

• Lead the technical design and architecture of a unified provider analytics platform, consolidating data from disparate sources like Marketplace, Sponsored Results (SPO), and Zo.
• Develop and launch new, complex provider-facing features such as organization-level access , advanced data segmentation.
• Collaborate with Product, Design, and Analytics to build and test dynamic, data-driven recommendations that help providers improve their performance.
• Drive technical strategy and improvements for data accuracy and reliability, including investing in our booking attribution system.
• Architect scalable front-end and back-end frameworks to support new metrics, including appointment outcomes, availability insights, and search funnels.
• Mentor and provide technical guidance to other engineers on the Provider Performance team,
• Partner with cross-functional teams to build and update critical tooling, such as flexible spend management systems.

You'll be successful in this role if you…

• Have spent 7+ years shaping robust, high-performance backend services and APIs that power real-world user experiences at massive scale-ideally in environments where data reliability is everything

• Experience working with large language models (LLMs), prompt engineering, or AI-powered conversational interfaces, in production environments

• Have a fundamental understanding of building and scaling data-intensive analytics platforms, including both back-end services and front-end visualization.

• Bring a strategic mindset, fusing immediate wins with a big-picture roadmap that drives meaningful transformation for your organization

• Lead by example, steering teams toward best-in-class testing, deployment, and observability practices that amplify output and quality

• Have superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success.

• Have Humility. You believe in treating all people with dignity and respect, regardless of title or tenure.

BENEFITS

• Flexible work environment
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified