Starbird Chicken Kitchen Supervisor - Paradies Lagardère San Francisco International Airport

POSITION DESCRIPTION

POSITION TITLE: Shift Supervisor

EMPLOYMENT CLASSIFICATION: Non-Exempt

POSITION REPORTS TO: General Manager

DEPARTMENT: Dining Division

POSITION SUMMARY:

At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler's attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.

The Assistant General Manager is truly a partner, as they invest in the restaurant for which they are ultimately responsible. Whether leading an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public. You demonstrate a passion for the Guests' overall experience, through the selection, development, and motivation of associates. Your commitment to running an efficient and profitable restaurant is evident by maintaining the highest standards and unwavering support for the entire staff.

In joining our team, you commit to supporting this mission, by demonstrating our service standards at all times and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

DUTIES AND RESPONSIBILITIES

All Paradies Lagardère positions, including the Assistant General Manager, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members at all times. You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), and recognize and satisfy all restaurant guests.

Reports to the GM for the following areas and duties, including but not limited to:

• Work a weekly schedule of designated shifts in coordination with other managers
• As needed supervise daily floor operations including occasional opening and closing duties
• Maintain "Every Guest, Every Time" focus, working tenaciously to ensure all guests have an overall

positive experience.

• Maintain thorough understanding of company policies, procedures, philosophies and steps of service
• Oversight of new hire training and constant fostering of a TEAM culture
• Ongoing training/coaching of all FOH staff on each aspect of their positions
• Assist with periodic performance reviews
• Maintain accurate daily records and cash handling procedures
• Make certain that exceptional presentation in all areas including: products, displays, signage,

uniforms, furnishings and facilities are consistently met

• Provide a safe work environment and ensure execution of food safety practices
• Understand and adhere to all SFO / TSA rules and regulation
• Complete daily administrative duties timely and effectively including manager log notes and

employee documentation

• Maintain thorough, effective and timely communication with other management personnel
• Participate follow and foster all Company Training programs including new hire training, safety

training, guest service etc etc.

• Understand and follow all Operations and HR procedures as required
• Work to maintain a productive and positive work environment and relations with employees,

colleagues and business associates.

• Assist in candidate recruitment and onboarding.
• Ensure compliance with HR protocol including but not limited to; recruitment / onboarding,

discipline, terminations, training, leaves of absence, wage and hour laws, union contract provisions,

etc.

• Materials maintenance and distribution, i.e. new hire binders, legal postings, handbook change

notices, etc

• Perform monthly compliance walk through to include safety / sanitation, personnel files, adherence

to training program, postings, etc

• Assist in mediating and resolving employee conflicts
• Continually build culture through constant positive and productive interactions with employees and

management throughout the organization.

• Maintain Department calendar including meetings, workshops and travel schedule
• Assist in creation, distribution, training and enforcement of biweekly training topics
• Participate in company Safety Team
• Support management in the implementation and monitoring / tracking of employee morale

programs including sales contests, attendance, Performance Dollars, etc.

• Consistent log documentations of conversations and status / progress of any internal issues
• Partner with GM, DOO and HR toward all location goals

This position description is merely intended to describe the primary elements of the position. Paradies Lagardère reserves the right to change the position description and to assign additional duties and responsibilities as necessary. This position description does not constitute an employment contract of any kind.

PACES FERRY ROAD, SUITE 400, ATLANTA, GEORGIA 30339 (404) 344-7905 / FAX: (404) 349-3226