Store Supervisor

Essential Functions:

• Be fully aware and positively promote the Mission, Vision and Valuesof Easter Seals Goodwill ND, Inc. (ESGWND).
• Must be able to work 36-40 hours per week in rotating shifts, evenings and weekends (rotating depending on needs).
• Assist the Store Manager with store operations including supervision ofTeamMembersengaged in sales work, taking ofinventories, reconciling cashwithsales receipts, maintaining operating records, and preparing daily record of transactions.
• Acts as store manager when the Manager is absent.
• Handles customer/donor complaints appropriately.
• Inadditiontosupervisoryfunction, performs store clerk, processing and cashierduties as needed.
• Ensures that quality customer service is providedto all customers,donors and Team Members.
• Followsallcustomer service guidelines; strivestoprovide exceptional customerservice at all times.
• Greetcustomers/donors,assists them in all ways possible and ensures they feel appreciated.
• Answerscustomer’squestions concerning location, price anduseof merchandise.
• Coordinates production needs to maintain adequate supplies to meet store needs.
• Coordinates processing activities ofTeam Members.
• Provides training and assistance as needed.
• Strivesto meet allassigned goals.
• AssignsTeam Members toperformspecificduties. Provides clear directions and adequate supervision.
• Locks and secures store as assigned.
• EnsuresTeam Members comply with established security, sales, and recordkeepingprocedures and practices.
• Follows and enforces policies procedures, and workrules.
• Maintains safe working conditions and properly trains Team Members toperformtasks in a safe manner using an established safety program. Follows and promotes all safety standards.
• Directly supervises 2-20 Team Members in the store. Carriesoutsupervisory responsibilities inaccordancewith the organization’s policies and applicable laws. Responsibilities includetrainingTeamMembers,addressing complaints and resolving problems.

Qualifications/BasicPosition Requirements:

• Highschool diploma or general education degree (GED);oroneto two yearsrelated experience and/ortraining;or equivalent educationandexperience.
• The ability to work a flexiblescheduleincludingnights,holidays and weekends, as well as filling inon an emergency basis.
• Ability to accept frequent interruptionsdueto public contact
• The ability toworkinan environment consistingof odors, dust and extreme fluctuationin temperatures.
• Provide an environment freeof sexual/discriminatory harassment.
• Must be able to accommodate two(2)hour periods of standing,twisting, bending, reaching, and sitting.Must be abletolift 35lbs without help.
• Computer skills, including MicrosoftWord and Excel, are helpful,butnot required.
• Ability to read and interpret documentssuch as safety rules, operating and maintenance instructions, and procedure manuals. Ability towrite routine reports and correspondence.
• Ability to apply common sense understanding tocarryoutinstructionsfurnished in written, oral, ordiagram form. Ability to deal with problems involvingseveral concrete variablesinstandardized situations.
• CPR certified; training provided
• Valid State driver’slicense and proofofinsurancerequiredto drive personal car oncompanybusiness.