Student Hourly-Entry Level IT Technician

Job Description

100% - Campus Technology Support

• Triage and process inbound support requests via phone, email, in-person, or chat, ensuring timely and effective responses.
• Troubleshoot and resolve technical issues with Android, iOS, macOS, and Windows platforms, addressing services provided by KU IT and other campus partners.
• Adhere to federal regulations (e.g., FERPA) and departmental policies to ensure account security and confidentiality are maintained at all times.
• Create and update service tickets, ensuring detailed notes are recorded in the ticketing system for efficient tracking and resolution.
• Assist with special projects, prepare administrative reports, and perform other duties as assigned by leadership.
• Provide optimal support for personal devices, offering technical assistance for both university-provided and personal technology.

Required Qualifications

• Previous customer service experience.
• Strong problem-solving skills, with the ability to ask clear and effective questions, as demonstrated by application materials.
• Excellent oral and written communication skills, as demonstrated in application materials.
• Able to work evening, weekend, holiday breaks and summer hours, as evidenced in application materials.
• Ability to work 15+ hours per week during the semester, with a maximum of 20 hours per week, as evidenced in application materials.

Preferred Qualifications

• Familiarity with KU environment and online services offered by KU IT, as evidenced by application materials.
• Experience with basic computer hardware and software troubleshooting, as evidenced by application materials.
• Experience using Windows, or Apple OS/iOS, as evidenced by application materials.
• Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, etc.), as evidenced by application materials.
• Experience with Microsoft Outlook, as evidenced by application materials.
• Experience using and troubleshooting audio/visual and equipment, as evidenced by application materials.
• Ability to work independently, as part of a team, and multi-task while staying on task, as evidenced by application materials.

Position Requirements

During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).