Superintendent - Technical Services

Join Komatsu and Be Part of Something Big!

Job Overview

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

What we offer:

• Industry competitive wages
• Generous 401K plan
• Comprehensive benefits package
• Boot, tool, and pants reimbursement
• Paid vacation
• Company vehicle
• Excellent job security
• Ability to be a part of an exciting, innovative company developing new state‑of‑the‑art technology and equipment

Key Job Responsibilities

The Superintendent - Technical Services leads with a hands-on approach, ensuring top-tier operational performance and technical support within the service division. Key responsibilities include:

• Delivering advanced troubleshooting and technical assistance across electrical, mechanical, hydraulic, and control systems on a range of mining and industrial equipment.
• Acting as a reliable backup to the Field Service Supervisor, supporting daily operational management, crew scheduling, and interdepartmental coordination.
• Leading complex diagnostics involving motor controls, PLCs, digital drives, schematics, and industrial power systems to resolve challenging maintenance issues.
• Driving warranty claim processes by accurately identifying qualifying issues, organizing repairs, and maintaining thorough documentation compliance.
• Mentoring and upskilling Field Service Technicians and Electricians, emphasizing diagnostic excellence and adherence to safe work practices.
• Championing a rigorous safety culture, ensuring compliance with MSHA, OSHA, and Komatsu's internal safety protocols.
• Collaborating on job planning, managing resource allocation efficiently, and prioritizing service tasks to maximize productivity.
• Strengthening customer relationships through proactive communication, timely updates, and addressing client concerns with professionalism and responsiveness.
• Maintaining comprehensive documentation of all service activities, including work orders, inspections, and repair logs, to support operational transparency and continuous improvement.
• Identifying and implementing process enhancements to increase service quality, operational efficiency, and cost-effectiveness.

Qualifications/Requirements

We seek candidates who meet the following qualifications and possess a blend of technical knowledge and leadership skills:

• Education: An Associate degree or technical diploma in Electrical, Mechanical, or Industrial Technology is preferred; equivalent professional experience will also be considered.

• Experience: A minimum of 3-5 years' hands-on experience in mining, heavy equipment, or industrial electrical environments, with demonstrated proficiency in troubleshooting complex systems.

• Technical Skills:

• Expertise in electrical schematics, industrial power distribution, PLC programming, motor controls, and hydraulic systems.

• Strong mechanical and diagnostic abilities applicable to heavy industrial machinery.

• Ability to accurately interpret technical drawings, blueprints, and industry documentation.

• Leadership and Mentorship: Experience managing teams or leading technical crews is preferred, along with a proven track record of mentoring junior technicians to elevate team performance.

• Certifications: Possession of relevant electrical or mechanical certifications will be an asset.

• Safety Knowledge: Thorough understanding of MSHA, OSHA, and corporate safety standards, with a commitment to fostering a safe working environment.

• Technical Tools: Proficiency in Microsoft 365/Office Suite and familiarity with digital service documentation systems.

This role demands a meticulous, safety-focused individual capable of balancing technical challenges with effective team coordination and customer service excellence

Additional Information

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.  We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.  We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ .