Supervisor, Diagnostic Radiology Scheduling

Department:

Hospital Patient BillingPrimarily Days (United States of America)

Employee Type:

Regular

Per Diem Type (if applicable):

Minimum Pay Range:

$34.51 - $43.14

Job Description:

POSITION SUMMARY

The Supervisor, Scheduling is responsible for over-seeing the day-to-day functions of the scheduling unit. Reviews requested and scheduled diagnostic appointments on a regular basis and directs the staff on the department's workflow and priorities. Identifies concerns and collaborates with the Operations Managers on issues. Works closely with department leadership on issues as they arise and supports annual goals of the organization. Collaborates with clinical staff, to maintain timely and accurate scheduling. Ensures work processes and personnel policies are consistently adhered to by staff. Continuously seeks opportunities and provides recommendations for innovation and process improvement while maintaining standards of accuracy, prompt response, and customer service. Works with other departments to ensure positive, harmonious, interdepartmental relationships.

POSITION QUALIFICATIONS

Education/Licensure/Certification:

• AA degree in business preferred with a minimum 2 years’ experience in diagnostic scheduling

Knowledge:

• Knowledge of Coordination of Benefits, IPA’s, HMO, PPO, Authorizations including Medi-Cal TAR’s, Medi-Cal eligibility, Medicare Advance Beneficiary Notices, and Medicare Secondary Payer screening required. 
• Basic Medical Terminology required, or course completion within first year. 
• Three years of registration and/or billing experience and one year of Medical Imaging scheduling preferred. 
• Knowledge of computerized scheduling programs preferred. 
• Knowledge of how health care facilities and providers function and the differences in urgency levels of patient acuity preferred. 
• Previous experience in a leadership, resource or supervisory role highly preferred
• Requires working knowledge of MS Office (i.e., Excel and Word). 
• Must have experience with Hospital billing systems, experience with Epic a plus.

Skills:

·Must be a team-oriented, highly organized and productive individual with proven record of confidentiality, achievement, diplomacy, flexibility and prioritization skills. 

·Must have good analytical thinking skills. 

·Has the ability to establish and maintain effective working relationships with other employees, patients, organizations, and the public. 

·Ability to work in difficult and time sensitive situations. 

·Ability to work well and communicate with physicians and mid-level providers.

• Must be able to attend educational seminars, which may require out-of-town travel.