Supervisor - Accounting & Eligibility (On-Site)

Do you have a passion for providing quality, outstanding customer service and continuous improvement? Are you a compassionate leader interested in coaching and developing your team?

What you'll be doing...

Leading by example, the Accounting & Eligibility (A&E) Supervisor ensures department's service levels are met through timely and accurate completion of team's assigned functions and procedures, and application of quality control procedures and workflow management. Responsibilities include, but are not limited to:

• Develop a deep understanding of assigned client benefit plans and operational functions
• Meet or exceed performance expectations (KPIs, industry standards, client expectations, etc.)
• Report team KPI's and dashboards along with actions plans to meet goals as needed
• Ensure all accounts are balanced and reconciled within appropriate timeframe
• Review rate increases, refund requests, employee output, and various reports
• Effectively manage employees: timekeeping/payroll, workload balance, performance reviews, reward/recognition, coaching/counseling
• Ensure all new employees are trained and functioning independently within 90 days of hire

Who you are...

• Leader. Able to partner, influence, delegate and work effectively with all levels and experience
• Organized. Highly organized and able to multitask
• Analytical. Able to quickly assess and analyze problems and develop solutions
• Educated. Bachelor's degree (highly preferred) or relevant work experience
• Technically Savvy. Proficient in Excel and Word, able to learn, other computer applications
• Communicator. Empathic, effective, confident, service-oriented communicator

Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us at Northwest Administrators Inc. | Careers (nwadmin.com)

If hired, you can expect...

• Starting salary range of $6,445 - $8,548 per month. Pay is dependent on experience, skills, and qualifications.
• Excellent Medical, Dental (w/Ortho), Vision, Rx benefits, disability, life insurance
• Optional benefits include health flex spending & dependent care assistance plans, pet insurance
• Paid Vacation (10 days), Sick Leave (10 days) and Holidays (10 days)
• Generous 401k plan with company base contribution & match
• Work-Life Balance