Supervisor II, Scheduling & Program Management

Applications due by July 18, 2025

Goodwill of Colorado

Job Description

Pay: $20/hour

This position is eligible for Daily Pay!  Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Work Schedule: Monday- Friday 8am- 4:30pm

This full-time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings.  In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

JOB SUMMARY:

To function as a Supervisor II for the Community Programs Division performing a broad range of duties for the program Your Life Your Way (YLYW).

ESSENTIAL FUNCTIONS:

Program Quality:

Care Plan compliance comparing daily billing logs to time sheets, cross-referencing client's plan of care.

Perform all assigned duties related to the Quality Management Program to include: monthly outcome management as well as quarterly summaries presented to the governing board.

Collect Enhance Monthly Reporting (EMR) demographics and enter data into The Acumen System.

Ensure completion of employee and client files at point of intake, on a regular review process thereafter.

File reviews.

Continuous improvement to update policies, forms etc.

Review monthly billing to ensure EVV (Electronic Visit Verification) is captured and approved for all services billed 

Case Management Support:

Conduct and document 90-day visits according to client database system.

Assist new hires with completion of hiring paperwork before New Employee Orientation (NEO).

Order Supplies.

Attend any outreach events to market the Your Life Your Way Program.

Attend all provider trainings.

Participate in the on-call program.

Create, implement, and train on Plan of Care for each client in the Your Life, Your Way Program. Plan of care will be created upon intake, annually and if the client has any changes occur that result in a care plan change.

Complete all necessary documentation to include incident reports, quarterly and final surveys as well as other paperwork as necessary.

Relationship Management:

Assist with trouble-shooting client problems and complaints via the phone, in client meetings and/or with case managers in order to de-escalate situations.

Communicate routinely and consistently with all co-workers, supervisors, and external stakeholders, demonstrating a high level of customer service with all interactions.

Maintain close contact with referral sources and other service providers.

Assist with special projects, serve on committees as needed, attend all pertinent staffing and meetings as required and perform other duties as required.

In addition, will take the lead role in providing support to direct reports with client problems or concerns. 

Staff Supervision and Development:

Responsible for providing direct supervision to client care providers. 

Coordinate and monitor direct reports in all areas of the operation to ensure all workers are utilizing best practice models and that program recipients are receiving quality services. 

The incumbent is responsible for working through all personnel issues for direct reports including performance evaluations and will complete interviewing, hiring, and terminating staff directly supervised.

Responsible for monitoring completion of trainings.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

High school diploma or equivalent and one (1) year related experience and/or training; or equivalent combination of education and experience.

Experience:

Prior experience working in a home care industry, or scheduling patients is preferred, but not necessary.

Other:

The incumbent must be personable and professional while maintaining sound working relationships with many diverse customers, clients, employees, referral sources and other colleagues in a culturally respectful and appropriate manner.

Must have the ability to work independently and cooperatively, and to exercise effective planning while working effectively with the pressure of deadlines. Maintain accurate records and demonstrate sound computer skills required.

Must demonstrate initiative, self-motivation with demonstrated ability to stay focused and disciplined.

The incumbent must also demonstrate effective written and oral communication skills and have the ability to meet reporting deadlines.

Must have experience speaking effectively to various small groups in a presenting/informative role.

This position requires sitting for extended periods and using a computer keyboard for a minimum of four (4) hours each day.

The incumbent will be expected to maintain confidentiality regarding agency and client records and information.

Overtime and/or weekend hours may be required when necessary as well as some travel to attend meetings and required training. 

*Per auto vehicle insurance carrier requirements: For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, or for purpose of receiving company mileage reimbursement they must be at least:

• 19 years of age (not engaged in passenger transportation),
• 25 – 70 years of age for all passenger transportation services,
• 21 years of age for CDL.

Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last five (5) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.

Applicant/employees using their personal vehicle for company business (receiving company mileage reimbursement), must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

* Per State licensing requirements to operate a class b license in Colorado, the incumbent must be at least 19 years of age, have appropriate experience or training in the home care industry closely related personal care services.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. 

Goodwill participates in E-Verify.  For more information on E-Verify, please contact DHS:  888-897-7781 or www.dhs.gov/E-Verify

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 807 – Supervisor II, Scheduling & Program Management           Dept Number: 5120

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

Continuously (5-8 hours)

Frequently (3-4 hours)

Occasionally (1-2 hours)

Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over- NEVER

   Moderate: 15-44 lbs- OCCASIONALLY

   Light: 14 lbs & under- OCCASIONALLY

CARRYING:

   Heavy: 45 lbs & over- NEVER

   Moderate: 15-44 lbs- OCCASIONALLY

   Light: 14 lbs & under- OCCASIONALLY

PUSHING/PULLING- OCCASIONALLY

REACHING:

   Above Shoulder- OCCASIONALLY

   At Shoulder- OCCASIONALLY

   Below Shoulder- OCCASIONALLY

TWISTING- OCCASIONALLY

BENDING- OCCASIONALLY

KNEELING/CRAWLING- OCCASIONALLY

SQUAT- OCCASIONALLY

CLIMBING:

   Use of legs only (stairs)- OCCASIONALLY

   Use of arms & legs (ladders)- OCCASIONALLY

HEARING - CONTINUOUSLY

VISION:

   Visual, close- FREQUENTLY

   Visual, distant- FREQUENTLY

   Visual, depth perception- FREQUENTLY

HANDS/FINGERS:

   Simple grasping- FREQUENTLY

   Fine Manipulation- FREQUENTLY

   Repetitive Movements- FREQUENTLY

WALKING- FREQUENTLY

STANDING- FREQUENTLY

SITTING- FREQUENTLY

SPEAKING- FREQUENTLY

OTHER, please describe- Driving