Supervisor of Operations Processing

The Goal Family of CompaniesSioux Falls, SD

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Job Description

Bring Your Leadership. Bring Your Accuracy. Bring Your Operational Excellence.At Goal Solutions, we’re transforming the consumer finance industry with smart technology, operational discipline, and talented people. Our servicing operations continue to grow fast— and we’re looking for an Operations Processing Supervisor who leads with clarity, supports with intention, and strengthens the performance of a high-volume processing team.This role is for someone who naturally steps into leadership… someone who thrives in detailed, fast-paced, compliance-driven environments… someone who believes in structure, coaching, accountability, and continuous improvement.Operations at Goal: How This Role Fits InOur Operations Processing team is the engine behind accurate servicing. As theOperations Processing Supervisor, you will guide the specialists who complete the workflows that directly impact consumer accounts, client performance, and regulatory compliance. You’ll provide daily leadership, manage workflow distribution, resolve escalations, and ensure that tasks are completed accurately and on time. Your leadership will help maintain a reliable, efficient operation that supports our call center, client deliverables, and servicing commitments.What You’ll Do

Lead a team responsible for delivering accurate, timely processing across core servicing functions
Oversee daily processing workflow, ensuring accuracy, timeliness, and adherence to SLAs
Provide coaching, support, and development for Processing Specialists
Resolve escalations, discrepancies, and operational questions with clarity and professionalism
Monitor workload volumes, quality trends, and performance metrics
Partner with operations, quality, and compliance teams to maintain consistency and process excellence
Support onboarding, cross-training, and continuous improvement initiatives
Strengthen documentation, workflow structure, and operational rhythm

Impact You’ll Make in This Role

Deliver a more accurate, dependable servicing experience for clients and Lconsumers
Strengthen team performance through coaching, clarity, and accountability
Reduce escalations and errors through proactive leadership and quality checks
Improve operational consistency through structure, communication, and collaboration
Support a culture of detail, teamwork, and shared accountability

Key ResponsibilitiesDaily Operations Leadership

Lead daily processing tasks, assign work, monitor progress, and ensure timely completion of workflows

Team Leadership & Development

Coach and support Processing Specialists, reinforce expectations, conduct performance discussions, and build team capability

Escalation & Issue Resolution

Serve as the escalation point for processing questions, discrepancies, and operational issues; provide clear solutions and communication

Operational Excellence & Compliance

Ensure workflows follow documented procedures, quality standards, and regulatory requirements; support audits and updates

Cross-Functional Collaboration

Partner with call center leadership, quality, compliance, and program teams to support a smooth servicing experience

What You Bring

Experience leading in operations, processing, servicing, or a call center
Hands-on experience in loan servicing, payment processing, financial operations, or similar environments
Strong communication skills with the ability to guide, coach, and influence others
High attention to detail and ability to lead in a volume-driven, deadline-focused setting
Experience handling escalations and resolving operational issues
A structured, calm, solutions-focused leadership style

Why You’ll Love Working Here Goal Solutions is a place where people can grow, make meaningful impact, and do work that actually matters. You won’t get lost in layers of bureaucracy here — you’ll have visibility, voice, and the chance to solve real problems in a company that values innovation and action. Benefits include

Competitive salary + bonus eligibility
401(k) with 4% company match
Long-Term Incentive Program
Medical, dental, and vision
Annual HSA contribution: $1,700
Life insurance, disability, and critical illness coverage
Birthday holiday
Two Community Days
Free snacks and beverages in the office
Paid Parental Leave
Generous PTO
Tuition reimbursement
$2,000 Vacation Incentive after 3 years + Sabbatical
Wellness funds, community funds, and more

About Goal Solutions Goal Solutions (“Goal”) provides innovative loan servicing, asset management, collections oversight, treasury services, and analytics for clients across solar, home improvement, personal loans, and student finance markets. We work with hedge funds, traditional banks, ABS investors, insurance companies, and universities, with over $30B in assets under management through Goal and our subsidiaries: GSS Data Services, Launch Servicing, and Turnstile Capital Management. Headquartered in San Diego, Goal has been named a Best Place to Workby the San Diego Business Journal every year since 2015. Apply today and help us build the future of Goal Solutions, one great hire at a time. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually