Supervisor Patient Access Services

Pay range: $29.37 - $44.05

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Supervisor Patient Access Services Hospital

REPORTS TO POSITION: Manager Patient Access Services

DEPARTMENT: Patient Access Services

DATE LAST REVIEWED: January 1, 2024

OUR VISION: Creating America's healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: The Patient Access Department registers and schedules all patients for medical services as ordered by their physician, obtaining all key information required to bill for services provided. Our goal is to provide professional, accurate and timely service within all aspects of registration and scheduling.

POSITION OVERVIEW: The Supervisor provides direct supervision and oversight of all areas of patient access services for hospital operations. This includes admitting, ED registration, scheduling, OP registration, financial counseling. This role is responsible for hiring, training, caregiver check-ins, schedules, budget adherence, and interdepartmental communications. The Supervisor facilitates a collaborative team that provides excellent customer service. with strong leadership of assigned department(s) in order to ensure that the St. Charles Healthcare System goals of growth, efficiency, quality, and caregiver partnership are met. This role is familiar with CMS and other regulatory issues that dictate practice in Patient Access Services. This position directly manages caregivers in Patient Access Services.

ESSENTIAL FUNCTIONS AND DUTIES:

Ensures outstanding customer service to internal and external customers in a timely, efficient, and accurate manner. Actively seek ways to create a caring customer focused environment.

Responsible for the day-to-day department operations including participation in the development and administration of policies and procedures, regulatory compliance, documentation, collections, billing, materials management, day-to-day staffing, and staff development.

Formulates, initiates, institutes, and supervises sound human resource, business and operational practices.

Implements change and leads the department to best practice standards.

Manages resources, time and materials by meeting productivity standards.

Serves as point of contact for patient complaints and escalates to manager or director as necessary

Actively participates in the budget forecast process, providing information to the department manager as needs arise.

Ensures that department, division and system goals and objectives are met.

Creates and posts caregiver schedules. Monitor ongoing patient volumes and adjust schedule patterns to meet patient peak flow times.

Responsible for daily Point of Service (POS) cash collection reconciliation and deposit preparation. Strives for maximum POS collection outcomes through registration accuracy and time of service collections.

Responsible to maintain knowledge of regulatory requirements, and to ensure the campus is complying according to all guidelines and laws. Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.

Assists with A/P invoice processing and purchasing oversight.

Accountable for a high degree of accuracy for each registration and admission ensuring patient accounting is able to generate a clean bill.

Function as a team member, stepping in to work when and where needed as patient volumes or caregiver absences dictate.

Establishes and maintains effective relationships and communication channels with departments and caregivers, through regular meetings and both written and verbal communications. Facilitates and/or coordinates staff meetings.

Responsible for sharing in department after hours on-call duties. This will be on a rotating basis with other leaders within PAS.

Hires, provides leadership, direction/coaching, training, and guidance to staff for which he/she is responsible. Assists staff in defining their continuing educational needs. Promotes teamwork as a means of improving communication, issue identification and problem solving.

Supports the vision, mission and values of the organization in all respects.

Supports the lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION

Required: High School Diploma or GED

Preferred: Bachelor's Degree

LICENSURE/CERTIFICATION/REGISTRATION

Required: Ability to travel to business functions/trainings/meetings and all SCHS worksites.

Preferred: N/A

EXPERIENCE

Required: Three years of applicable healthcare experience, of which two years must have been in Patient Access. Excellent verbal and written communication skills. Demonstrated competency with MS Word and Excel.

Preferred: One year experience in a leadership role. Proficiency with medical terminology.

ADDITIONAL REQUIREMENTS:

Required:

Ability to multi-task, provide attention to detail,

Accurate data entry in a fast-paced environment with multiple distractions.

Basic verbal, written, and communication skills.

Ability to work with patients and/or family members who may be experiencing multiple different emotions.

Has a basic understanding of Medicare & Medicaid requirements.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation, operation of motor vehicle.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-25 pounds, operation of a motor vehicle.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

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Schedule Weekly Hours:

40

Caregiver Type:

Regular

Shift:

First Shift (United States of America)

Is Exempt Position?

Yes

Job Family:

SUPERVISOR

Scheduled Days of the Week:

Shift Start & End Time:

Varies