Support Staff Specialist

Support Staff Specialist

Department

Inpatient Support

Hours

20 hours/week

Schedule

Monday-Friday, 1 - 5 pm

Compensation

Starting at $19.50 (commensurate with experience)

Other Benefits: 

Annual Merit Increases, Health Insurance (Medical, Dental, Vision,) PTO, Holiday Pay, PSLF Eligible, Tuition Reimbursement

Summary                                                                                                                                           

Responsible for supporting the interdisciplinary rehabilitation team by scheduling clinical evaluations, treatments, and events for all patients of MFB Inpatient Hospital.

Essential Job Responsibilities                                                                   

• The primary responsibility of this role is to complete daily therapy scheduling by maintaining patient/ therapist schedules, completing associated documentation and communications.  This may include, but not limited to, PT, OT, SLP, Recreation Therapy, Psychology, Nutrition, Respiratory Therapy, Nursing blocks, Interpreters, outside appointments and MD visits.
• Be proficient and assume “super user” status of Electronic Scheduling Software.
• Assists members of the interdisciplinary team in resolving scheduling conflicts and adjusting for staff absences, team meetings, and PTO needs. 
• Assist interdisciplinary team to ensure patients are receiving the minimum required amount of therapy per insurance guidelines, including adjusting schedule for missed minutes
• Maintain departmental records and electronic filing systems on a timely basis. (Safety Data Sheets, Electronic Medical Records, etc.)
• Maintain optimal par levels for equipment supplies needed for inpatient therapy and care management.
• Maintain required calibrations for designated rehabilitation equipment used with patients. 
• Track, prepare and distribute required patient materials (ie: admission packets, memory journal, graduation materials)
• Perform administrative tasks including, but not limited to:
  • Sort and distribute departmental mail 
  • Manage all data entry as necessary and assigned
  • Complete departmental copying
  • Manage departmental phone lines as appropriate
  • Schedule meeting rooms as requested and communicates changes as necessary.
• Access, navigate and interpret multiple reporting platforms, including, but not limited to internal website, electronic medical record (EMR), and data analytics and reporting.
• Develop and organize required interdisciplinary team conference schedules for all Inpatient Rehabilitation Physicians and respective teams.
• Perform other operational tasks as assigned.  
• We’ll embrace all people by:

Treating everyone with dignity and respect. 

Opening more doors to opportunity for others to succeed. 

Growing talent and people. 

Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.  

Taking action against discrimination. 

Honoring our differences and how we collaborate. 

Educating staff, patients and the communities we care for. 

Restoring hope and freedom, together. 

Customer Service Responsibilities                                                                                               

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information. 

Responsibilities in Quality Improvement                                                                          

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications                                                                                                           

• High School diploma or equivalent. 
• Excellent telephone and customer service skills
• Excellent problem solving/critical thinking skills
• Excellent organizational skills

Preferred Job Qualifications                                                                                                          

• Associate’s degree
• Knowledge of clinical rehabilitation.
• Minimum of 1-year previous health care experience.
• Knowledge of medical terminology.
• Knowledge of insurance authorization/reimbursement guidelines for rehabilitation

Physical Requirements for Essential Job Qualification

Levels:

• None (No specific requirements)
• Occasionally (Less than 1/3)
• Frequently (1/3 to 2/3)
• Majority (More than 2/3)

Remain in a stationary position: Majority

Traverse or move around work location: Occasionally

Use keyboard:  Majority

Operate or use department specific equipment:   _____

Ascend/Descend equipment or ladder:  _____

Position self to accomplish the Essential Functions of the role: Majority

Receive and communicate information and ideas for understanding: Majority

Transport, position, and/or exert force:

Up to 10 pounds:   Occasionally

Up to 25 pounds:  _____

Up to 50 pounds:  _____

Up to 75 pounds:   _____

More than 100 pounds:  _____

Other weight: Up to___ pounds  _____

       Other:  _____

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.