SVP Sales & Marketing - North America

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

The SVP Sales & Marketing is responsible for leading the global commercial strategy regionally, driving revenue growth, and enhancing customer engagement across all regions. This role oversees sales and marketing functions, manages strategic accounts, and ensures alignment with corporate objectives. The SVP will lead high-performing teams, foster cross-functional collaboration, and develop innovative go-to-market strategies across air, ocean, and other core freight forwarding services.

Strategic Leadership

• Develop and execute global sales and marketing strategies aligned with corporate goals across the region
• Identify and drive growth opportunities across regions and assigned verticals, trade lane or other initiatives
• Lead strategic planning, pricing, and customer segmentation initiatives.
• Set priorities, budgets, and plans to achieve commercial objectives.

Sales Management

• Drive new business development and strategic account acquisition.
• Lead national and regional sales teams, setting and monitoring KPIs and performance metrics. Collaborate with tender management and solutions teams to secure new business.
• Manage contracts, pricing quotes, and long-term commercial agreements.

Marketing & Branding

• Oversee regional marketing campaigns, digital initiatives, and brand positioning.
• Ensure brand consistency while adapting to local market needs.
• Represent the company at trade shows, industry events, and customer forums.

Customer & Partner Engagement

• Build and maintain strong relationships with key clients and partners.
• Ensure customer satisfaction through tailored solutions and service excellence.
• Lead client implementation plans and oversee retention strategies.
• Identify and resolve client issues proactively.

Commercial & Financial Performance

• Maximize profitability by linking goals with practical execution.
• Conduct regular reviews of gross profit per client, mode, and trade lane.
• Develop new services and revenue streams while reducing cost to serve.
• Drive EBIT and volume growth across regions.

Collaboration

• Partner with operations, finance, IT, and product teams to deliver integrated solutions.
• Improve operational efficiency and consistency across commercial functions.
• Provide market intelligence to support product innovation and service enhancements.

Others

• Support talent development and employee engagement within the regional Ocean Product team.
• Represent the Sales function in regional forums and initiatives.

• Growth in Gross Profit (GP), volume and other metric as aligned with regional/global leadership
• Customer retention and new business acquisition rates.
• Strategic account penetration and expansion.
• Sales force effectiveness and pipeline conversion.
• Operational efficiency and CRM consistency.

• Bachelor’s degree in Business, Logistics, or related field
• 15+ years of experience in sales and marketing within freight forwarding or logistics.
• Proven leadership in global or multi-regional roles.
• Deep understanding of air/ocean freight, customs, and supply chain solutions.
• Experience in strategic selling, sales enablement, and contract negotiation.

• Strategic thinker with strong commercial acumen.
• Inspirational leader and team builder.
• Customer-centric and results-driven.
• Excellent communicator with cross-cultural sensitivity.
• Digitally savvy with data-driven decision-making skills.

• This position is generally sedentary in nature; The employee must be able to remain in a stationary position fo extended periods but may occasionally need to stand or walk within the office.
• Ability to occasionally lift to 10 lbs. required.
• Ability to talk and hear required.
• Ability to read PC screens; detect color coding, read fine print, and/or normal type size print required.
• This role requires routine travel.

Pay Transparency:

In compliance with applicable state and local laws, the salary range for this position varies based on the work location. Please review the ranges below:

Expected pay range: 215k - $275k + Bonus

These ranges represent the minimum and maximum salary the employer reasonably expects to pay for this position, based on the location where the work will be performed.Final compensation will be determined based on geographic location, experience, qualifications, and other job-related factors.”

• Remote Work Considerations: If the position allows remote work, the salary range applicable to the employee's home location will apply.
• Internal Transfers/Promotions: For current employees seeking internal transfers or promotions, the salary range for the new position will be provided in accordance with applicable laws.
• Benefits and Other Compensation: A general description of benefits and other compensation offered for the role is available upon request. Toll offers all full-time employees paid vacation, sick time, floating holiday time, health benefits, life insurance & personal accident insurance, and 401k with company match.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in United States of America and be prepared to undertake pre-employment checks including a criminal history check and medical.