System and Data Analyst

System and Data Analyst

Company:

The Boeing Company

Boeing Talent Acquisition is currently looking for an System and Data Analyst  to join the Digital Support team in a Hybrid role in Englewood CO. This position will focus on advanced support, deployment of Boeing’s Digital Solutions Data Analytics Solutions portfolio, and various tools or services for the development and publication of technical data. This position responds to escalated customer technical support inquiries for external and internal users resulting in a high degree of customer satisfaction. 

Position Responsibilities:

• Exercises critical thinking and innovative problem solving.
• Serves as key technical support expert for Boeing customers.
• Collaborates with teams across the company, including product management and development, engineering teams, Service Managers and Incident
• Managers on resolving complex issues and software bugs.
• Respond to inquiries and guide internal and external customers through specific procedures to ensure the highest quality software performance and department goals are met.
• Respond to all inquiries for technical support within defined service level agreements.
• Enter information into customer resource management tool in order to ensure proper tracking and metric reports are sent to development and or appropriate business units.
• Develop as a subject matter expert in various solutions in accordance with business or team needs.
• Escalate tickets to tier 2/3 clearly and concisely.
• Investigate and troubleshoot data processing failures and anomalies.
• Identify source data format and structure irregularities and changes.
• Maintain working knowledge base and tech support internal troubleshooting websites, resources, and tools. 
• Perform other duties as required.

Basic Qualifications (Required Skills/Experience):         

• Bachelor’s degree in a science, technology, engineering or math field of study, or an equivalent combination of education and work-related experience.  
• Experience supporting computer applications in an operational mode.
• Experience of communicating with customers and internal stakeholders.
• Experience of infrastructure components and ETL pipelines.
• Occasional off-hours weekend work may be needed.

Preferred Qualifications (Desired Skills/Experience):

• Understanding of databases such as MySQL, POSTGreSQL
• Understanding of SQL, Python and regular expressions
• Understanding of maintaining Unix-based servers
• Understanding of APIs, networking concepts and data transfer mechanisms
• Understanding of cloud infrastructure management tools
• Aviation knowledge and/or data standards a plus
• Understanding of various data structures such as JSON, PARQ, XML
• Experience in customer support and/or service desk role
• Microsoft or other computer technical certifications a plus

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Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations. 

Summary Pay Range: $93,500.00 - $126,500.00

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This is not an Export Control position.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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