Systems Analyst -III (Hybrid)

Serigor Inc.Madison, WI

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Job Description

Job Title: Systems Analyst -III (Hybrid)Location:Madison, WI Duration: 12 MonthsJob Description:Essential duties include: reviewing and understanding business objectives and problems, analyzing user requirements, procedures, and problems to improve existing or developing computer systems; conferring with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for reports; writing detailed stories, based on business requirements and user stories, for program functions, and steps required to develop or modify computer programs; writing operational manuals for users; performing testing, validation, and quality assurance of information technology; maintaining a high degree of professionalism including during interactions with executive leadership; creating and implementing IT policies, procedures, standards and guidelines.The incumbent is expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position may lead and direct the work of others. This position is headquartered at the Madison, WI.

Lead and participate in teams representing the business needs to technical staff and technology system capabilities to business staff.
Facilitate discussions among all appropriate technical and business staff to clarify business rules, define system output, facilitate the design of business and technology system processes.
Analyze and document business rules, business and technical requirements, and system operations and procedures.
Develop technical specifications to meet business requirements.
Review existing and proposed rules, policies, and procedures for impact on current and proposed business processes. When necessary, adjust proposed processes or propose rule, policy or procedure changes to maintain compliance with all applicable constraints.
Coordinate with department business program specialist and technical staff efforts to clarify, revise, develop, and implement process descriptions and functional programming specifications.
Create documentation of process and system development changes, in the form of operational manuals, and assist business and technical staff to draft new procedures and publications.
Track system problems and their resolution using help desk ticketing system, bug-tracking system and other IT request systems. Investigate and analyze system problems and design solutions.
Coordination, planning and execution of efforts around Quality Assurance of business systems and processes, reliability testing for the agency’s products and/or development processes.
Develop and execute test cases, scripts, plans and procedures. Record test progress and results.

Follow software development life cycle methodologies and practices around system testing and quality assurance processes.
Develop software-testing plans and conduct software tests from components to entire systems.
Identify and analyze issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommend and facilitate solutions to these issues.
Document user-acceptance test criteria and conduct user/system acceptance testing.
Provide thorough feedback to business and technical staff regarding needed enhancements.
Analyze business data integrity throughout the project

Top Required Skills & Years of Experience (must have at least 8 years of experience):

Advanced knowledge of business and technical analysis: business process documentation, process design, requirements gathering, functional design.
Advanced knowledge of quality assurance and software testing methodologies.
Knowledge of project management principles, methods, and practices.
Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.

Top Nice to Have skills:

ITIL 4 Foundation certification or similar
CompTIA A+ certification of similar
PMP certification or similar

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