Systems Engineer

Syms Strategic Group, LLC (SSG)Salisbury, MD

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Job Description

Syms Strategic Group (SSG) is seeking a talented Systems Engineer Location: RemoteDepartment: Veterans Affairs (VA)Type: Full TimeMin. Experience: ExperiencedSecurity Clearance Level: Public Trust (MBI) Military Veterans are highly encouraged to apply!

Essential Duties and Responsibilities

Develop solutions to routine technical problems of limited scope
Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, including the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for a recovery of a system
Accurately document problems in logging and discrepancy reporting tools
Work directly with the customer in most aspects of the day-to-day activities
Respond to user calls regarding hardware/software problems, correcting or ensuring that problems are escalated when required
Communicate with users and senior management the status of key problem statuses
Perform hands-on repair of equipment and maintenance/installation of computing infrastructure
Maintain and troubleshoot all hardware associated with end-user computing, including printers, workstations, router switches, etc.
Implement continuous improvement methodology through the use of Information Technology (IT) systems or procedure
Maintain inventory of system assets
Ensure compliance with VA standards and security policies
Provide documentation, training, and additional duties as assigned
Troubleshoot and optimize system performance and reliability

Required Skills and Experience
Experience with AWS and/or Azure Cloud S3, Step Functions, Batch Jobs, and Cloud Watch A proven track record of managing and maintaining large-scale production systems Strong proficiency in Linux/Unix and Windows operating systems Experience with system administration tasks including user management, permissions, and system monitoring Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management Experience with automation tools like Ansible, Puppet, Chef, or SaltStack Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as CloudFormation Experience working with monitoring tools like DynaTrace, ScienceLogic, and CloudWatch An understanding of network protocols, firewall configurations, and Virtual Private Network (VPN) setup Experience with network monitoring and diagnostic tools Knowledge of security best practices for production systems Experience implementing security measures, conducting audits, and ensuring compliance with industry standards Working knowledge of database systems such as Amazon Web Services Relation Database (AWS RDS) SQL Server and Oracle Relational Database Management System (RDMBS)/RDS Experience with database performance tuning and backup/recovery processes Experience with continuous integration/continuous deployment (CI/CD) pipelines Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild, and CodeDeploy Excellent communication and interpersonal skills
Professional Certifications	None required
Years of Professional Experience	Three (3) or more years’ experience with Structured Query Language (SQL) query and monitoringThree (3) or more years’ experience in systems engineering or a related field, particularly in production environments
Desired experience	Electronic Data Interchange X.12 (EDI) Medical Claims X.12 medical claims (837, 834, 277, etc) Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect)
Formal Education	Bachelor’s degree or higher in Computer Science, Information Technology, Systems Engineering, or a related field
Citizenship Requirement	U.S. Citizenship required for this specific opportunity
Security Clearance Requirements	Must possess or qualify for a Public Trust (MBI)
CRITICAL NOTES:	SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered. Recruiters or Third parties will not be considered. This is a 100% U.S. based remote position. However, candidates from CA, CO, NJ or NY will not be considered.

U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

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