Systems Engineer II
The Goal Family of CompaniesSioux Falls, SD
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Job Description
Bring Your Curiosity. Bring Your Grit. Bring Your Technical Superpowers.At Goal Solutions, we’re on a mission to transform the consumer finance industry with smart technology, operational excellence, and talented people. Our company is growing fast — and we’re looking for a Systems Engineer II who isn’t afraid to lead, take ownership, and push our cloud-first environment forward.This role is for someone who naturally steps up when the stakes are high… someone who dives into complex issues with confidence… someone who sees problems as puzzles, not obstacles.IT at Goal: How This Role Fits InOur IT team is the backbone of Goal Solutions. As the Systems Engineer II, you’ll shape the stability, performance, and direction of the systems that support our call center, operations, and enterprise applications.You’ll partner closely with IT leadership, drive infrastructure improvements, own escalations, and bring clarity to an environment that demands reliability and resilience. Your work will directly impact how well 300+ employees serve customers every single day.This isn’t a maintenance role — it’s a leadership role inside a growing, modern, cloud-first ecosystem.What You’ll DoYou will be the technical leader who owns system performance and drives infrastructure excellence.Impact You’ll Make in This Role
- Support and optimize cloud-first systems across servers, networks, and applications
- Strengthen the performance and reliability of CXone and call center technology
- Troubleshoot complex issues and own escalation pathways with confidence
- Improve system redundancy, failover readiness, and infrastructure resilience
- Implement strong security practices across identity and access systems
- Partner with IT teams and business leaders to understand needs and deliver real solutions
- Maintain and improve documentation, standards, and configuration practices
- Champion new tools and technologies that keep Goal modern, efficient, and scalable
- Administer and optimize Windows Server, Linux, cloud environments, and enterprise systems
- Support Active Directory and Windows Domain infrastructure
- Lead patching, upgrades, and lifecycle management with a proactive mindset
- Monitor system health and respond decisively to performance issues
- Own technical support for CXone, including routing, IVR, and system integration issues
- Lead troubleshooting for high-volume call center operations
- Implement strong security controls in cloud-first systems
- Support redundancy, backups, and failover infrastructure
- Assist with audits, access reviews, and infrastructure risk assessments
- Partner with the IT Service Desk to resolve escalations
- Communicate clearly and consistently with business teams and leadership
- Hands-on experience with Windows Server and Linux systems
- Experience managing Windows Domain environments and Active Directory
- Background in cloud-first architecture (Azure, AWS, or similar)
- Strong troubleshooting and analytical skills
- Experience supporting high-volume or enterprise environments
- Familiarity with CXone or similar call center tech (preferred)
- Clear, confident communication skills
- A gritty, ownership-driven mindset — you lead from the front
- Competitive salary + bonus eligibility
- 401(k) with 4% company match
- Long-Term Incentive Program
- Medical, dental, and vision
- Annual HSA contribution: $1,700
- Life insurance, disability, and critical illness coverage
- Birthday holiday
- Two Community Days
- Free snacks and beverages in the office
- Paid Parental Leave
- Generous PTO
- Tuition reimbursement
- $2,000 Vacation Incentive after 3 years + Sabbatical
- Wellness funds, community funds, and more
Equal Employment Opportunity
It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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