Talent & HR Services Manager

At Community First Credit Union, we're focused on building lasting relationships and delivering moments that matter. As our Talent & HR Services Manager, you'll lead the HR Generalist team, including recruiting, onboarding, employee relations, engagement, performance management, and off-boarding, with a key emphasis on building and executing a proactive, data-informed, and forward-thinking recruitment strategy. Work with a talented team who is passionate about delivering exceptional experiences to drive continuous improvement across all HR services, achieving excellence in candidate and employee experience, ensuring compliance with applicable laws, and promoting a culture aligned with CFCU’s values.

As the Talent & HR Services Manager, you will:

• Coach, lead, and develop the HR Generalist team, creating a culture of accountability, growth, and innovation.
• Build and implement a comprehensive recruitment strategy, including:
• Strategic sourcing and pipelining for critical and anticipated roles
• Recruitment marketing and employer branding initiatives
• Diverse and inclusive hiring practices
• Proactive workforce planning in partnership with business leaders
• Serve as recruiter for exempt and/or specialized roles and support the development of recruiting skillsets with others.
• Oversee a candidate experience strategy that prioritizes responsiveness, clarity, and respect throughout the hiring lifecycle.
• Drive recruitment analytics, such as time-to-fill, quality-of-hire, and channel performance, using insights to guide continuous improvement.
• Collaborate with Marketing and Communications on employer brand visibility across platforms (e.g., LinkedIn, Glassdoor, local partnerships).
• Evaluate and leverage technology (ATS, sourcing platforms, CRMs) to streamline the hiring process and engage passive talent pools.
• Strengthen internal mobility by aligning recruiting with development planning and supporting internal candidate readiness.
• Ensure team alignment and engagement in CFCU’s onboarding, engagement, and offboarding strategies.
• Participate in engagement and onboarding programs and activities, with a focus on creating and sustaining an exceptional employee experience.
• Develop and implement HR projects and process improvement in support of business objectives, needs and activities.
• Support ongoing performance management including annual reviews, merit planning, and performance improvement plans.
• Lead and support the resolution of complex employee relations concerns, including investigations and mitigation planning.
• Maintain up-to-date compliance with federal and state labor laws, preparing for audits and fulfilling reporting requirements.
• Partner with VP of HR and CHRO on department-wide initiatives, talent strategy, and operational improvements.

We're looking for a combination of:

• Bachelor’s degree in HR or related field preferred
• 6 years of Human Resources experience, preferably in a multi-site environment
• 1-2 years of leadership experience minimum over own direct reports (i.e., people leadership, not just function leadership)
• Management of HR function for an organization with 200+ employees
• SHRM-CP or PHR certification preferred
• Exceptional verbal and written communication skills
• Passion for coaching and developing others; skilled in team leadership
• Hands-on recruiting experience, including passive sourcing, advertising, and hiring manager coaching
• Strong analytical skills with the ability to interpret people data to drive results
• Deep understanding of employment laws and compliance frameworks
• Experience managing or selecting HR technologies (HRIS, ATS, etc.)
• High emotional intelligence and ability to manage sensitive situations with empathy and clarity

 

Why Community First?

You’ll join a values-driven team committed to excellence, service, and innovation. This is more than just a job; it’s an opportunity to grow your career while helping others grow financially. We offer a supportive environment, professional development, and the chance to contribute meaningfully to our community.