Tax Specialist

The Virtual Branch Tax Specialist is responsible for ensuring a high volume of calls from our customers are serviced in a friendly and efficient way, along with working in a fast-paced lending environment that focuses on efficiency, customer service, growth, and accountability.

Essential Duties and Responsibilities:

• Work daily between multiple workflows: Loans, Taxes, & Products
• Process online loan applications, tax support calls, and other new product calls
• Maintain minimum loan and tax production targets monthly
• Review and asses online applicants with WACs underwriting policies
• Remain compliant with IRS and State regulations, including best practices for Tax Support
• Provide support with training and development of the Tax Support & Loan Decision Teams

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Experience with Loan Originations and World Acceptance Tax Return Processing
• Proficient in Microsoft Word, Excel, and Outlook
• Ability to work in a dynamic and changing environment
• Demonstrates good problem-solving skills, Critical Thinking, Strategic Thinking, Innovation

Education and/or Experience:

• 1-3 years of previous work experience in a lending environment.
• Experience with reporting/process improvement

Physical Demands:

• Must be able to constantly remain in a stationary position.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
• Occasionally may require light lifting up to 25 pounds

Work Environment:

• Office environment; Occasional travel may be required

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.