Tech Support Agent Baker, LA Campus

Description

GEO Foundation has been making access to quality schools a reality for children since 1998. GEO incubates quality charter schools and then supports their growth and success. GEO-sponsored public charter schools are high academic growth schools and feature a unique K-14 model--full day kindergarten all the way through two years of college. We believe all children should have access to a quality education that includes college. We embrace all quality educational options that enable parents to help their children learn and schools to succeed. Through aggressive community outreach and the introduction of options that empower families, GEO strives to make educational choice a reality for all families.

REPORTS TO/TERM:

Director of IT Services

Full Time

ESSENTIAL POSITION FUNCTIONS:

The Technical Support Agent position is an entry level position that supports staff laptops, student Chromebooks, printers, phones, and basic network component. They will be required to perform the following:

• Assist students, parents, and teachers with various Chromebook or Windows laptop issues over the phone or in person.
• Manage user accounts in both Chrome Admin and Microsoft Entra
• Basic troubleshooting of hardware and software issues for Chromebooks and Windows Laptops
• Basic troubleshooting of printers, phones and network components
• Use a ticketing system for accountability and customer service
• Provide professional, courteous customer service to staff, students, and parents
• Maintain ongoing inventory and maintain organization of all technology related devices
• Be cheerfully willing to work towards the better good of the school at times even when asked to assist with duties not in your regular work schedule
• Attend all scheduled staff meetings
• Attend designated school functions outside of school hours if asked
• Follow the GEO Foundation and school policies and procedures.
• Dress professionally when on school grounds

Requirements

REQUIRED QUALIFICATIONS:

• Must have excellent verbal and written communication skills
• Must have proven customer service experience
• Must have organization skills
• Must be able to work with Chromebooks
• Must be able to work with Windows laptops
• Must be able to use basic features of Microsoft Entra
• Must have basic understanding of networking
• Must have basic understanding of printing
• Must have reliable transportation
• Ability to work outside normal hours or work week occasionally
• Must have critical thinking skills and ability to research issues