Technical Consultant (System Engineering focus)

Overview

Join Esri as a Technical Consultant to assist our clients with their ArcGIS Enterprise systems, emphasizing advanced deployment strategies like high availability, disaster recovery, and Kubernetes. Collaborating with our team specialized in ArcGIS Enterprise, your responsibilities will include designing, deploying, migrating, and providing ongoing support for our customers’ systems. 

The position requires someone experienced in ArcGIS Enterprise administration, performance analysis, and troubleshooting, with at least one deployment pattern (Windows/Linux or Kubernetes), and an interest in expanding their skills across all deployment options. The ideal candidate should have an interest in IT technology related to ArcGIS Enterprise, such as cloud infrastructure, data storage, and information security. The work is challenging and innovative as it explores the combined space of ArcGIS Enterprise and enterprise IT systems. 

ArcGIS offers contextual tools for mapping and spatial analysis, helping users explore data and share location-based insights. It fosters deeper understanding by enabling quick visualization of where activities occur and how data interrelate. Esri’s Professional Services Division is vital in advancing the ArcGIS enterprise mapping and analytics platform. Our goal is clear: to support user success, expand GIS influence, and continuously improve our technology.     

Responsibilities

• Participate in advanced engagement types, including: 
  • Enterprise Migration 
  • System Challenge Resolution (Troubleshooting) 
  • System Recovery Confidence Exercise 
  • Disaster Recovery Protection 
  • System Proof of Concept 
  • Advanced ArcGIS Enterprise and Database Upgrades/Deployments 
  • Windows, Linux, and Kubernetes Deployments
• Employ knowledge of technologies that complement ArcGIS Enterprise (RDBMS, NoSQL, object stores, SAN, NAS, and more) 
• Apply understanding of server-side servicing stack models, authentication methods (native credentials, domain-based, SAML/OIDC, and more), and networking (TCP/IP, DNS, routing, TLS, and more)
• Lead customers and colleagues with well-defined methods that provide shared understandings and repeatable, successful outcomes at the intersection of Esri and enterprise IT
• Collaborate with Professional Services staff to solve complex technical challenges and help less experienced colleagues build their capabilities

Requirements

• 5+ years of professional experience in implementing and supporting enterprise GIS systems
• Experience in ArcGIS Enterprise administration   
• Familiarity with troubleshooting technical issues with server systems
• Proven ability to consistently apply a systematic approach to system engineering based on best practices
• Ability to clearly communicate technical ideas to customers, executives, other technical or non-technical staff 
• Ability to travel up to 25%
• Bachelor’s Degree in Computer Science, Mathematics, Geographic Information Systems (GIS), or related STEM field  

Recommended Qualifications

• Knowledge of/interest in other ArcGIS technologies
• Practical experience with major cloud provider(s) 
• Knowledge of/experience with scripting and/or programming languages of some type (shell, Python, PowerShell, and more) 
• Experience in system administration with Windows, Linux, and/or Kubernetes
• Knowledge of/interest in networking concepts and topics such as HTTP, TCP, TLS, firewalls, DNS, forward proxies 

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