Technical Implementations Consultant

Who are we?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

As a Technical Implementation Specialist based in Manila, Philippines, you will play a role in scaling our global delivery capabilities, ensuring continuity across technical operations and reducing single points of failure. This position is designed to evolve with the business, giving you opportunities to shape processes, strengthen our implementation framework, and contribute to strategic initiatives. You'll join a team that values efficiency, collaboration, and innovation in delivering technical solutions that delight our customers.

To support U.S. business operations, this role requires compliance with Finastra's in-office policies and flexibility to work 2nd or 3rd shift.

In this hands-on role, you will configure, test, document, and support financial software solutions for U.S.-based clients. This role is ideal for those who enjoy problem-solving and learning new technologies. You'll gain practical experience in financial software implementation while working closely with product, development, and client services teams across the globe. This is an opportunity to grow your technical expertise, make a tangible impact on client success, and thrive in a collaborative environment that encourages continuous learning and professional development.

Key Responsibilities

• Configure web and mobile banking applications for new customer implementations, version upgrades, and feature add-ons using proprietary, web-based tools
• Execute tasks related to mobile application distribution and publishing on Apple App Store and Google Play, ensuring compliance with platform requirements
• Perform implementation-specific testing of web and mobile applications prior to client delivery
• Use Jira to log and track software defects and create dashboards for internal teams
• Maintain departmental documentation of implementation and configuration processes using Confluence
• Collaborate with Product, Development, Customer Support and Implementation teams to document release features for general availability
• Assist internal teams by performing administrative functions such as updating internal systems, organizing documentation, and supporting reporting needs to ensure smooth operations
• Recommend and implement process improvements to enhance efficiency and team productivity
• Communicate with U.S.-based customers via cases, email, or virtual meetings as needed
• Participate in client system reviews and troubleshooting sessions to ensure quality and accuracy of deliverables
• Execute additional projects and responsibilities as assigned

Required Technical Qualifications

• Experience using robust configuration tools and/or content management systems
• General understanding of browser-based and mobile front-end applications
• Experience using Jira and Confluence
• Experience handling graphic assets (SVG, PNG) including creation/export
• Basic knowledge of HTML/CSS
• Proficiency with Microsoft Office Suite

Preferred Technical Qualifications

• Previous experience with financial software solutions
• Experience with Figma, Adobe Photoshop, or Illustrator
• Familiarity with mobile application publishing platforms and distribution requirements (Apple App Store, Google Play)
• Experience working with Git repositories
• Understanding of software development methodologies and SDLC

Other Qualifications

• Strong written communication skills for documenting processes and technical specifications
• Effective verbal communication and customer service skills
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks independently or collaboratively
• Positive attitude, strong work ethic, and team-oriented mindset
• Experience working in a remote or distributed team environment
• Candidates must possess a bachelor's degree.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

• Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
• ESG: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
• Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!