Technical Project Manager

Job Description

Job Title:              Technical Project Manager

Department:      Systems Integration

Reports To:         Manager/Senior Manager, Project Management

Effective Date:   10/9/2025          

Position Summary

This position is responsible for management of the complete lifecycle of audio-visual solutions from initial client engagement through project delivery. This hybrid role combines technical expertise with project management skills to design and implement AV systems that meet client requirements.

Key Responsibilities

• Sales and Client Engagement, System Design
• Conduct client needs analyses and assist the sales team with product selection and system recommendations.
• Provide technical consultation and support to clients throughout the sales cycle.
• Prepare and present completed proposals
• Build and maintain strong client relationships.
• Design and specify AV equipment and systems.
• Develop detailed project scopes of work and equipment lists.
• Prepare detailed Bills of Materials (BOM).
• Perform site surveys and assess technical requirements.
• Ensure designs meet client needs and are feasible and scalable.
• Project Management
• Manage project progress, timelines, and budgets using project management software.
• Coordinate with internal teams (engineering, sales, delivery) and external partners (vendors, contractors, customers).
• Identify and mitigate potential project risks.
• Ensure projects are completed on time, within budget, and to customer satisfaction. Facilitate project changes as needed.
• Update project tracking and other internal measurable documents
• Complete all forecasting, billing, and project closeout task as required for the project.
• Other
• Stay updated on AV technologies and industry trends.
• Maintain detailed project documentation. 
• Provide basic systems training to customers as needed
• Other duties as assigned or required to ensure successful project outcomes.

Qualifications:

• Excellent organizational skills.
• Exceptional time management and prioritization skills.  Ability to effectively manage multiple projects and timelines simultaneously.

·Ability to communicate clearly in written and verbal form.  Ability to write clear and timely emails.

·Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

·Ability to work under pressure with minimal supervision, while additionally demonstrating expertise in handling difficult or escalating situations in a calm and professional manner.

·Ability to define problems, collect data, establish facts, and draw valid conclusions. 

·Ability to read and mark-up blueprints of installation projects.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

·Proficiency in AV system design and integration is necessary, along with familiarity with AV design software like AutoCAD and D-tools. Knowledge of relevant control systems such as Crestron, Extron, AMX, and Biamp is also important.

Required Education & Experience

·Secondary diploma required, Bachelor’s degree is preferred.

·PMP Certification a plus. Candidates will be expected to pursue PMP certification as a condition of any employment offer for this position.

·CTS certification preferred, CTS-I or CTS-D helpful. Candidates will be expected to pursue CTS certification within 6 months of hire as a condition of any employment offer for this position.

·3-5 years of direct AV project management, installation and/or engineering experience.

oAn equivalent combination of education and experience totaling five years may be substituted for the degree.

·Knowledge of audio/video systems to include video (projection, production, switching and distribution methods), distributed audio, pro-audio, audio and videoconferencing systems, integrated control systems, and installation methods required.

·Experience with Microsoft Project, Smartsheet or similar project scheduling software required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Travel – Up to 50% local/regional travel

Travel is frequently required of this position. This travel may include (but not limited to) organizational project management meetings, on-site customer meetings and planning sessions, jobsite walkthroughs, and other on-site responsibilities based on the needs of the project and the organization.  The amount of travel will vary significantly based on the location and current project portfolio of the Project Manager.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions.  The employee may occasionally be at risk of electrical shock.  The noise level in the work environment is usually moderate.  Specific job duties that are affected by the environmental conditions are reading, writing, phone conversations and equipment repair.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee must be able sit, walk, talk or hear.  The employee frequently is required to use hands to finger, handle, or feel.  The employee is regularly required to reach with hands and arms and to stoop, kneel, crouch or crawl.  The employee is occasionally required to lift between 30 to 50 pounds and will be required to be on ladders and lifts frequently. Specific vision abilities required by this job include close vision, distance vision, and color vision.  Close vision for computer uses, reading/writing and technical repair.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.