Technical Service Engineer - Remote

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Technical Service & Development Specialist

DuPont Water Solutions has an exciting and challenging opportunity for a Technical Service and Development Specialist. Flexibility exists for this role to be remote or tied to locations such as Midland, MI or Edina, MN, or Wilmington, DE.

DuPont Water Solutions, a division of DuPont de Nemours, Inc., develops innovative products and solutions that address societal megatrends, including Energy, Transportation and Infrastructure, and Health and Nutrition. We are a global leader in the major markets we serve, including electronics, power generation, Residential water purification, and food and beverage, to name a few.

This position is based within the DuPont Water Solutions (DWS) business and will report to the North American Technical Service & Development Manager. The selected candidate will be responsible for providing technical support for Reverse Osmosis/Nano Filtration and Ultrafiltration products that are used in nutrition, residential/municipal, and industrial water markets in North America.

Primary responsibilities include:

• Deliver unequaled technical support (process design, projections, start up, trouble-shooting) to customers across products and applications
• Partner with the commercial team to support delivery of the business plan, by developing customer intimacy and generating/presenting relevant, credible, high quality technical information for targeted customers.
• Engage with customers, building productive and collaborative trust-based relationships with the assigned accounts and professional organizations
• Deliver organic growth & support the Market/Application initiatives and strategies
• Provide application and product training seminars to customers and end-users
• Identify new opportunities/product gaps and represent customer needs to Research and Application Development to offer new solutions
• Work closely with all business functions to resolve quality issues and provide product improvements
• Help support concept/pilot work for new opportunities in specific applications in conjunction with the Application Development group
• Support industry trade shows and events as the technology expert. Participation includes presenting technical papers and presentations at conferences and in industry journals.
• Travel for this position will be approximately 25-35%

Qualifications:

• Bachelor's degree in Engineering or Applied Sciences, and other scientific degrees such as Chemistry
• Demonstrate leadership and credibility
• Demonstrate creativity
• Exhibit strong relationship building and communication skills
• Easily adapts to changing needs.

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