Technical Service Office Coordinator

Are you looking for an opportunity to launch your career to the next level? Do you aspire to become a key player within our Technical Service Team located in Green Bay, WI?

Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development, shaping the field as you go, keep reading to see what we have to offer! Our winning team is built by continuous investment in skills development, leadership and well-being. As a global company, we offer many career paths to suit individual needs and aspirations. Join our team and apply your expertise as an Administrative Assistant for our Technical Service Team.

We are seeking a proactive and detail-oriented person to join our Technical Field Service team at Valmet. This role provides essential administrative support to ensure the smooth operation of field service activities. The ideal candidate will assist with technician onboarding, safety compliance, documentation creation, and SAP-related tasks. This position also supports Project Coordinators and supervisors, contributes to process improvements, and helps maintain consistent standards across the team.

Key Responsibilities

• Assist with the recording and processing of time sheets for field service technicians.
• Manage expense reporting, ensuring accuracy and timely submission.
• Coordinate safety training requirements and maintain safety records for internal training purposes.
• Utilize SAP platform for various administrative tasks and data management.
• Support the design and set up SharePoint sites for team collaboration and information sharing.
• Arrange travel accommodations for field service technicians, including booking flights, hotels, and transportation.
• Support Project Coordinators by maintaining documentation for large new equipment projects.
• Perform general administrative duties, such as filing, data entry, and correspondence.
• Organize and maintain safety training records for internal compliance.
• Export call logs and generate Expert On Line (EOL) sales orders.
• Proactively participate in process improvement initiatives to enhance administrative and operational efficiency.
• Assist in the creation and implementation of standards to ensure consistency and quality in field service activities.
• Coordinate and deliver training sessions for field service team members on new processes and standards.
• Support the mechanical and electrical technician supervisors with daily task requirements.
• Enter purchase requisitions accurately and promptly.
• Draft and distribute formal interdepartmental communications.
• Oversee all technical service recordkeeping responsibilities to ensure meticulous documentation.
• Manage incoming calls and direct inquiries appropriately
• Support office operations by maintaining cleanliness and order in shared spaces, including the kitchen, meeting rooms, and supply areas.
• Manage incoming and outgoing mail, including collecting, sorting, and distributing correspondence and packages to appropriate departments or staff.

Qualifications

• High school diploma or equivalent; additional administrative certifications are a plus.
• Experience in an administrative role, preferably in a technical or field service environment.
• SAP and SharePoint experience is a plus
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Preferred Skills

• Experience in the manufacturing industry.
• Knowledge of safety training protocols and recordkeeping practices.
• Ability to work independently and collaboratively.
• Strong problem-solving skills and a proactive approach to tasks.

We Offer

We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a company 401k with company match as well as company-funded pension.

Please note that any offer of employment is contingent upon a background check and pre-employment physical and drug screen.

Additional Information

Delivering competitive technologies and services is what we do best. At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people.

To be included in the recruiting process, please apply directly with us online.

Where everything works together

When everything works together Valmet is where the best talent from a wide variety of backgrounds comes together. With 20,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper, and energy industries. Our commitment to moving our customers' performance forward requires creativity, technological innovations, service know-how - and above all, teamwork.

Join the team! www.valmet.com/careers

Please note that Valmet will never ask for personal financial information during the interview process. If you feel you have been a victim of an online job posting scam, please notify the Federal Trade Commission.

Valmet is an equal opportunity employer. All employees and applicants for employment will not be discriminated on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.