Technical Service Representative

Who are we looking for?

We are seeking a customer-focused Technical Service Representative who combines strong technical knowledge with excellent interpersonal skills. The ideal candidate will have experience in specialty chemicals or related industries, a passion for solving technical challenges, and the ability to support customers with product applications and troubleshooting. You will play a key role in strengthening customer relationships and driving business growth through technical expertise.

What will you be doing?

• Customer Support: Provide technical assistance to customers, including troubleshooting, product recommendations, and application guidance.
• On-Site Service: Conduct customer visits to support product trials, installations, and performance evaluations.
• Product Expertise: Act as a subject matter expert on product performance and application processes.
• Training & Education: Deliver technical presentations and training sessions for customers and internal teams.
• Problem Resolution: Collaborate with R&D, Quality, and Sales teams to resolve technical issues and ensure customer satisfaction.
• Documentation: Prepare detailed reports on technical findings, trials, and recommendations.
• Market Feedback: Gather insights on customer needs and market trends to support product development and innovation.

Who are You?

• Customer-Centric: You prioritize customer success and build trust through reliable support.
• Analytical: You approach technical challenges logically and make data-driven decisions.
• Clear Communicator: You can explain complex technical concepts in a simple, understandable way.
• Collaborative: You work effectively with cross-functional teams and external partners.
• Adaptable: You thrive in a dynamic environment and can manage multiple priorities.

What competencies will you need?

• Technical Knowledge: Strong understanding of specialty chemicals, formulations, and application processes.
• Problem-Solving Skills: Ability to diagnose and resolve technical issues quickly and effectively.
• Communication Skills: Excellent verbal and written communication for customer interactions and reporting.
• Project Management: Ability to manage technical trials and service projects from start to finish.
• Data Analysis: Proficiency in analyzing performance data and drawing actionable insights.
• Digital Literacy: Familiarity with CRM systems, technical documentation tools, and Microsoft Office.

We are Offering...

Nearest Major Market: New Haven

Nearest Secondary Market: Hartford