Technical Service Representative II, myQ Support

Systems, LLC, an affiliate of Chamberlain Group, is a U.S.-based manufacturer of loading dock equipment—marketed under the Poweramp, DLM, and McGuire brands. With manufacturing facilities in Germantown, Wisconsin and Malvern, Arkansas, all products are designed and produced in the USA using lean manufacturing techniques. We strive to recruit the best talent in the industry and give employees opportunities for continuing education and training to help them advance in their careers.




This is a role within Systems' Customer Experience and Technical Support group. A successful incumbent is expected to (i) Provide technical support to customers over telephone and email for both Systems products and myQ, addressing and resolving questions and problems with equipment setup and install; provide assistance to entry level representatives; escalate and track technical issues to the appropriate team member or company departments as required, and (ii) Investigate and resolve production, installation and technical support issues related to Systems’ specialized control boxes and equipment, including sensors, controllers, integrations, and optional iDock hardware

Job Responsibilities:

• Provide technical support to customers over telephone and email for both Systems products and myQ, addressing and resolving questions and problems with equipment setup and install; provide assistance to entry level representatives; escalate and track technical issues to the appropriate team member or company departments as required
• Investigate and resolve production, installation and technical support issues related to Systems’ specialized control boxes and equipment, including sensors, controllers, integrations, and optional iDock hardware
• Direct myQ inquires through appropriate channels (sales, support, etc); Program and commission gateways; install and connect gateways; troubleshoot gateways and communicate resolution to customers
• Troubleshoot, diagnose, track and resolve issues with Systems’ specialized control boxes and products, including sensors, controllers and interconnective equipment
• Work collaboratively with team members, business partners and customers to define, design, develop and implement future technology solutions that resolve application issues and improve product functionality; communicate with the Engineering department on any technical issues with controls  or other equipment
• Offer assistance and support on the installation of Systems’ products
• Provide corrective actions for products under warranty according to policy procedures; create warranty claims and work with warranty coordinator as necessary
• Participate in field service work as required
• Cross train on part order entry and assist with order entry coverage
• Facilitate warranty testing/inspections
• Assist with training new personnel
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s and Systems’ reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Job Requirements:

• High School Diploma or GED Equivalent
• 4+ years of related experience, or related technical education may serve in lieu of experience
• Ability to travel to customer sites 10% of the time

Knowledge, Skills, and Abilities:

• Strong computer software skills and ability to use spreadsheets, databases, word processing applications, email, ERP System, IOT etc. daily with efficiency
• Excellent communication skills- verbal, telephone, in-person and written
• Ability to read and understand blueprints, schematics, manuals, bulletins and other specifications
• Understanding of electronics, electrical field wiring and control wiring

Preferred Job Requirements:

• Technical school or associates degree
• Experience in a technical service environment
• Experience with loading dock equipment
• Valid driver's license with good record

Knowledge, Skills, and Abilities:

• Basic welding knowledge


The pay range for this position is $19.90 - $30.36/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.



Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com.

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.