Technical Support Analyst

Technical Support Analyst

Fast. Friendly. Fun. Here to Serve.

Overview

We’re not your typical IT team — we’re fast, friendly, and fun, with a “here to serve” mentality. Our mission is simple: keep technology running smoothly so our teams can do their best work every day. As a Technical Support Analyst, you’ll be the go-to problem solver who keeps systems secure, networks reliable, and users smiling. You’ll jump between projects, troubleshoot tech challenges, and continuously improve how we support and deliver IT services — all while creating a positive, people-first experience.

Responsibilities

• Be the first point of contact for end-user support — troubleshoot hardware, software, and connectivity issues with a friendly, solution-oriented approach.
• Administer and maintain servers, networks, and cloud platforms (Windows, MacOS, Google Workspace, etc.).
• Manage Active Directory, group policies, email systems, and identity access solutions.
• Ensure data integrity and uptime through backups, patching, and disaster recovery best practices.
• Support IT security initiatives — from endpoint protection to access controls and vulnerability management.
• Handle hardware/software procurement, installation, and lifecycle management.
• Keep clear and helpful documentation for systems, processes, and procedures.
• Partner cross-functionally with teams to deliver seamless, dependable, and friendly IT service experiences.

Requirements

Qualifications

• 0–3 years of experience as a Systems Administrator, IT Generalist, or similar role.
• Understanding of networking (LAN/WAN, VPN, firewalls, DNS, DHCP).
• Knowledge of Windows and/or other OS environments..
• Familiarity with cloud platforms (Azure, AWS, or GCP).
• Excellent troubleshooting and problem-solving abilities across IT domains.
• Organized, adaptable, and ready to thrive in a fast-paced, ever-changing environment.
• Outstanding communication skills with a customer-service mindset and a sense of humor.

Preferred Skills (Nice to Have)

• Scripting or automation (PowerShell, Bash, Python).
• Experience with MDM tools (Intune, JAMF, etc.).
• Exposure to DevOps tools, CI/CD, or containerization (Docker, Kubernetes).
• Relevant certifications: CompTIA Network+/Security+, MCSA, AWS/Azure Associate, etc.

Benefits

• 100% Employer - paid quality Health Care Plan that includes Medical, Dental, Vision
• Competitive Wages
• Quarterly bonus program
• Retirement Plans + employer match
• Paid Time Off
• Annual Growth Reviews