Technical Support Specialist - White Glove Service
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Job Description
Be the first line of defense for our clients’ technology needs.
At DenaliTEK, our Service Center is the heartbeat of our support operations. Where urgency meets professionalism and every interaction builds trust. We’re looking for a Technical Support Specialist who can manage incoming tickets and calls, resolve issues quickly, and deliver white glove service every single time.
What You’ll Do
- Resolve Support Requests – Respond to 100% of client requests.
- Maintain SLA Commitments – Work critical tickets immediately, prevent SLA breaches, and escalate when needed.
- White Glove Service – Provide a seamless, courteous, and thorough client experience, even for routine requests.
- Service Board Management – Keep tickets updated with clear, client-ready notes and ensure the board stays clean and organized.
- Collaboration – Work closely with peers to ensure client needs are fully addressed.
Requirements
What We’re Looking For
Must-Have Skills & Experience
- 2+ years in IT support, help desk, or service desk roles.
- Proficiency in Microsoft 365, Windows desktop OS, and basic networking.
- Experience with ticketing systems (ConnectWise preferred).
- Clear, professional communication with clients and team members.
- Strong documentation skills and attention to detail.
Nice-to-Haves
- Experience in an MSP or multi-client environment.
- Familiarity with remote monitoring and management (RMM) tools.
- CompTIA or Microsoft certifications.
Benefits
- Hybrid role – office provided, but we want you working with our clients
- 100% company-paid medical, dental, and vision insurance
- 401(k) with company contribution
- 4 weeks of PTO annually, plus 7 paid holidays
- Reimbursements for mileage, parking, internet, and cell phone
- A no-drama, no-politics environment that values performance and integrity
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.