Technical Support Specialist
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Job Description
Serve as the primary technical point of contact for customers
Join our team as a Technical Support Specialist, where you'll provide expert guidance on equipment operation, troubleshooting, and parts identification. You'll collaborate across teams and directly with customers to deliver solutions that ensure reliable performance, customer satisfaction, and continuous improvement.
Our Technical Support team bridges customers, engineering, and sales to deliver reliable solutions.
Your responsibilities
Provide expert guidance on equipment assembly, operation, and troubleshooting
Identify and recommend correct or alternate part numbers for repairs/replacements
Conduct on-site support visits and deliver technical training to customers
Collaborate with Sales, Order Desk, Engineering, and Quality teams
Escalate systemic issues and share customer insights with Product Development
Document recurring issues and support continuous improvement initiatives
What you bring
10+ years of mining crusher mechanical experience. A college diploma or degree in a technical field is an asset but not required.
Strong technical knowledge to diagnose Metso-HP, MP, Symons, Omnicone, GP, Allis-Chalmers Sandvik-H/CH, S/CS Cone and Gyratory Crushers.
Ability to interpret engineering drawings, BOMs, and manuals
Clear communication skills for customer and cross-team collaboration
Problem-solving mindset with focus on root cause analysis
Experience providing on-site technical support and training
Commitment to customer satisfaction and long-term reliability
As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.
What we offer:
- Competitive benefits package including health, dental, disability, life, and voluntary insurance options.
- PTO, 10 annual holidays, and parental leave.
- Flexible work schedule for work-life balance.
- 401(k) with company matching.
- Employee Assistance Program.
FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries - for more information please visit FLSmidth.com/careers
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.